-=PCTechTalk=- Re: Trend Micro and tech support comments.
- From: "Dolores" <dshelham@xxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Fri, 22 Jun 2007 12:36:04 -0400
Thanks for all this info - I'm checking mail quickly as have to leave for an
out of state grandchild graudation and won't be back until tomorrow evening.
I hadn't expected her to give me the link over the phone as thought there
would be one on their site they could give me - they did that before when I
just had their anti-spyware/malware program. Actually she did give me an
incident number the first time and that is how they were able to find the
problem so quickly with the second call. I have to admit I didn't think of
using the online chat because all I could visualize was my totally
unprotected computer I wanted protected :-)
I figured out that once I installd the toolbar, it is now picking up the
spam and phishing and when I see something wrongly placed I just tell them
it is or is not spam and they remember it just fine. All in all I don't
regret purchasing it and now (I know this will jinx me as sure as green
apples are bitter!) I hope it doesn't go bad like Panda did. I loved that
program the first 16 months and from then on it was downhill. I had the
Trend Micro antispyware/malware for 2 years and it stayed as good as day one
so I am hoping the system does also.
What I have noticed is when I reboot, every thing comes up in half the time
it did when I had Panda so guess it was somewhat of a resource hog.
I'm wondering if I should be checking to see if there is any Panda stuff
left behind but I'm not having any problems so I'm figuring it's all gone.
I did run a search just using the word 'panda' and deleted everything I
found and I don't think it's as hard to get rid of as Norton's.
Dolores
----- Original Message -----
From: "Don Wilcox" <Dwilcox3@xxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, June 22, 2007 9:10 AM
Subject: -=PCTechTalk=- Trend Micro and tech support comments.
> As far as I know, all internet security suites ( a security suite is a
> software package that does more than one thing) have at least one feature
> that is incompatible with every other security suite. However, as far as
> I
> know, not every install program will uninstall (or at least ask you to
> manually uninstall) offending software. It may not recognize all of them.
> And, not all uninstalls, including your own manual uninstalls, will
> actually
> remove everything that needs to be uninstalled. Even the Norton Removal
> Tool, which brags that it removes everything Norton, left traces behind
> that
> needed to be removed before I could properly install Trend Micro. Trend
> Micro support identified the culprit, told me where to find it and how to
> remove it.
>
> Trend Micro emailed you the link, because it is too lengthy to provide
> over
> the phone because it would be too easy for you to make a mistake writing
> it
> down and then typing it into your browser. The link they sent you was
> probably to download the very latest updated install package (which also
> happens to be Vista certified version).
>
> I installed TrendMicro on 5 computers. Two had problems. One with the
> traces left behind by Norton. All 5 had Norton installed, don't know why
> only one had problems. Trend Micro support was VERY hepful. Of course, I
> used email and chat support instead of telephone so I could better
> understand the broken English. I always got prompt replies.
>
> To get the anti-spam to work you need to activate it. If you can't find
> it
> in the configuration or in the help files let me know.
>
> Please read carefully all you can find about certain features in
> TrendMicro
> (and other products). Specifically the Website filter and the phishing
> alert as well as website access controls and data theft prevention. You
> will discover they make frequent and lengthy referrals to an internet
> based
> list of offending sites and content. This may seriously impact the speed
> of
> your computer. On one computer I installed on, it went from fast to
> extremely slow. I had to uninstall TrendMicro and reinstall without
> activating those features to fix the problem. I don't know which one or
> combination caused the problem, I just left all 4 deactivated and the
> problem went away. I left them deactivated on the other 4 computers as
> well
> so I don't know if the problem was uniques to a specific computer
> configuration or if it is a common problem across different
> configurations.
>
> Every computer is different. Even if it is exactly the same as mine, it
> is
> still different. Your experience will most likely be different than mine.
>
> Technical support via email or online chat sessions is far superior to
> that
> received over the phone. Online chat sessions get connected within a
> couple
> of minutes. And sometimes the tech is able to access your computer to
> physically see what is happening. Telephone support may take an hour or
> more and is dependent upon you accurately understanding the technician and
> accurately performing the steps instructed. Email is far slower than the
> phone but is far easier to understand and you can read it 3 or 4 times to
> be
> sure you do things exactly right. With both chat and email you have a
> record of what transpired. With the phone it is your word against theirs.
>
> Don
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