-=PCTechTalk=- Re: Need some help - unable to connect to the Internet!
- From: "rudy" <rudylopeznc@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 24 Jan 2011 14:06:44 -0500
Now Don that was a very detailed email, thanks. I do not think he even has a
firewall, well not a software one although I assume a wireless router has
one built in. I doubt he even knows of a Wifi spot to test the router but I
have saved these notes and will get him on the phone later and see what kind
of progress we can get done. Him calling his router support number may be
the key..thanks much Don, very detailed email!
Rudy
----- Original Message -----
From: "recklessmaverick" <recklessmaverick@xxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, January 24, 2011 6:29 AM
Subject: -=PCTechTalk=- Re: Need some help - unable to connect to the
Internet!
> 1. Turn off computer
> 2. Turn off router and disconnect from computer.
> 3. Turn off (unplug) modem If you also have telephone service from TWC
> temporarily disconnect the ethernet cable and then press the reset
> button instead of turning off or unplugging.
> 3a. Wait 15 minutes.
> 4. Turn on/reconnect modem, then turn on router, do not connect ethernet
> cable, turn on computer.
> 5. Verify the wireless adapter in the computer is active. Should be a
> small light somewhere on the keyboard or near the buttton that turns it
> on and off.
> 6. In the notification are should be an icon indicating connection
> status. If not connected, mouse over the icon. A "tool tip" should
> appear advising that wireless network is available (assuming someone
> nearby also has wireless). Click icon to bring list of available
> networks. If his network is not listed but others are, his router is
> not broadcasting. If nothing is available, visit a McDonald's or other
> WiFi hot spot to confirm the wireless is working. Even if his network
> SSID broadcasting is disabled he should be able to see at least the
> signal strength indicator of his network and possibly a network ID of
> "unknown" or "other" or similar.
> 7. If his network is listed, click on it then tick the box to connect
> automatically and then click connect. Type in encryption passkey and
> the SSID if requested then click OK or connect.
> 8. If it still does not connect, disable the firewall and try again. If
> it works, a firewall setting needs to be changed. If you can not find
> the setting contact support. If support can't help, uninstall the
> firewall and then reinstall. It should find the adapter and include the
> proper settings during installation.
> 9. If it still does not work, visit a WiFi hotspot (if not already
> done) to verify the wireless adapter works.
>
> Note: During initial installation Linksys routers require the setup
> disc be run BEFORE connecting the router. Unplug and turn off as in
> steps 1-3 above then turn computer back on, insert disc, follow the
> setup wizard's instructions.
>
> Note: All wireless routers require the intial setup be done while
> connected via an ethernet cable. Setup can not be done wireless.
>
> Don
>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 5813 (20110124) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
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