-=PCTechTalk=- Need some help - unable to connect to the Internet!
- From: "rudy" <rudylopeznc@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 23 Jan 2011 21:03:02 -0500
Emailing for my brother in-law who lives too far from me to go look. He has
a laptop and using a wireless router but now he can not connect to the
Internet. He had to format due to a virus, after that no connect, he even
bought another router, has called Time Warner but still unable to connect to
the Internet. My sister said Time Warner walked him through step by step and
they ran a check and connection is very good.......I have never used a
wiresless router but to me it sounds software related maybe? I know she said
the software was installed........any ideas or questions I could ask him to
troubleshoot maybe? Also they used a ethernet cable and was able to connect
to the Internet if I heard her right. Also I think he has comnnected to the
net breifly but then is dropped but I am unsure about this part. Sorry I
can't tell you more, but if he has a good signal according to Time Warner
but unable to connect, and even bought a new router.......thanks!
Rudy
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 5811 (20110123) __________
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