Thanks Ed, I'm not sure he even has a second ethernet cable, he is pretty much a novice and I heard he is ready to through the laptop out of the window :) Thanks for the tips and hopefully we'll get him going, thanks much Ed. Rudy ----- Original Message ----- From: "EddieB" <fasteddieb216@xxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Sunday, January 23, 2011 11:41 PM Subject: -=PCTechTalk=- Re: Need some help - unable to connect to the Internet! > Rudy, > > I agree with Mike. If it works using the Ethernet cable, but not > wireless, > then it is probably just a wireless setting problem. > > For a little more detail, do the following: > - First, keep the Ethernet cable from the modem to the router, and connect > a > 2nd the Ethernet cable from the router to the laptop. > - Wait a little while for the laptop to connect. > - Check for working internet. If internet is not working, then reboot > modem, router, and laptop (best to do them in that order). > - At this point you should be able to run the CD that came with the > router. > It should walk you through everything that is required. The CD will > probably have you change the "setup password" which should be written down > and put in a safe location. Also write down the wireless security type > and > key (or passphrase). > - When CD is done, you should be able to remove the Ethernet cable to the > laptop and still have internet. You might want to go to "Connect to" > (probably on the Start menu) to make sure you are connected to the correct > wireless router. > - If there is still no internet and the "Connect to" shows connected to > the > correct router, then reboot everything like described above. > > If there are any more problems, it would help to know the brand of the > router, but it would be quicker to call the router company like Mike said. > They are usually very interested in getting their customers working. > > Ed __________ Information from ESET NOD32 Antivirus, version of virus signature database 5813 (20110124) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To subscribe, unsubscribe or modify your email settings: //www.freelists.org/webpage/pctechtalk OR To subscribe to the mailing list, send an email to pctechtalk-request@xxxxxxxxxxxxx with "subscribe" in the Subject. To unsubscribe send email to pctechtalk-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject. To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx To join our separate PCTableTalk off-topic group, send a blank email to: pctabletalk+subscribe@xxxxxxxxxxxxxxxx ---------------------------------------------------------------