-=PCTechTalk=- Re: Need some help - unable to connect to the Internet!
- From: recklessmaverick <recklessmaverick@xxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 24 Jan 2011 06:29:01 -0500
1. Turn off computer
2. Turn off router and disconnect from computer.
3. Turn off (unplug) modem If you also have telephone service from TWC
temporarily disconnect the ethernet cable and then press the reset
button instead of turning off or unplugging.
3a. Wait 15 minutes.
4. Turn on/reconnect modem, then turn on router, do not connect ethernet
cable, turn on computer.
5. Verify the wireless adapter in the computer is active. Should be a
small light somewhere on the keyboard or near the buttton that turns it
on and off.
6. In the notification are should be an icon indicating connection
status. If not connected, mouse over the icon. A "tool tip" should
appear advising that wireless network is available (assuming someone
nearby also has wireless). Click icon to bring list of available
networks. If his network is not listed but others are, his router is
not broadcasting. If nothing is available, visit a McDonald's or other
WiFi hot spot to confirm the wireless is working. Even if his network
SSID broadcasting is disabled he should be able to see at least the
signal strength indicator of his network and possibly a network ID of
"unknown" or "other" or similar.
7. If his network is listed, click on it then tick the box to connect
automatically and then click connect. Type in encryption passkey and
the SSID if requested then click OK or connect.
8. If it still does not connect, disable the firewall and try again. If
it works, a firewall setting needs to be changed. If you can not find
the setting contact support. If support can't help, uninstall the
firewall and then reinstall. It should find the adapter and include the
proper settings during installation.
9. If it still does not work, visit a WiFi hotspot (if not already
done) to verify the wireless adapter works.
Note: During initial installation Linksys routers require the setup
disc be run BEFORE connecting the router. Unplug and turn off as in
steps 1-3 above then turn computer back on, insert disc, follow the
setup wizard's instructions.
Note: All wireless routers require the intial setup be done while
connected via an ethernet cable. Setup can not be done wireless.
Don
On 1/23/2011 11:41 PM, EddieB wrote:
> Rudy,
>
> I agree with Mike. If it works using the Ethernet cable, but not wireless,
> then it is probably just a wireless setting problem.
>
> For a little more detail, do the following:
> - First, keep the Ethernet cable from the modem to the router, and connect a
> 2nd the Ethernet cable from the router to the laptop.
> - Wait a little while for the laptop to connect.
> - Check for working internet. If internet is not working, then reboot
> modem, router, and laptop (best to do them in that order).
> - At this point you should be able to run the CD that came with the router.
> It should walk you through everything that is required. The CD will
> probably have you change the "setup password" which should be written down
> and put in a safe location. Also write down the wireless security type and
> key (or passphrase).
> - When CD is done, you should be able to remove the Ethernet cable to the
> laptop and still have internet. You might want to go to "Connect to"
> (probably on the Start menu) to make sure you are connected to the correct
> wireless router.
> - If there is still no internet and the "Connect to" shows connected to the
> correct router, then reboot everything like described above.
>
> If there are any more problems, it would help to know the brand of the
> router, but it would be quicker to call the router company like Mike said.
> They are usually very interested in getting their customers working.
>
> Ed
>
> -----Original Message-----
> From: pctechtalk-bounce@xxxxxxxxxxxxx
> [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Mike
> Sent: Sunday, January 23, 2011 10:29 PM
> To: pctechtalk@xxxxxxxxxxxxx
> Subject: -=PCTechTalk=- Re: Need some help - unable to connect to the
> Internet!
>
> Hi Rudy,
> a wireless router needs to be hard wired to set up the wireless
> (Plug in the cat5 Ethernet wire from the router to the laptop)
>
> Get the internet working.
> Then set up the "Passphrase" (10 or 20 character password)
> for the wireless network, then restart the computer.
> Let it detect the wireless networks and when he tries to connect enter the
> "Passphrase" after the he 'should' be able to connect the the internet.
>
> All the router manufactures provide free support via phone to help set them
> up.
> I call them myself<G>
>
> IHTH
> Mike one of the mods
> ******* REPLY SEPARATOR *********
>
> On 23/01/2011 at 9:03 PM rudy wrote:
>
> Emailing for my brother in-law who lives too far from me to go look. He has
> a laptop and using a wireless router but now he can not connect to the
> Internet. He had to format due to a virus, after that no connect, he even
> bought another router, has called Time Warner but still unable to connect to
>
> the Internet. My sister said Time Warner walked him through step by step and
>
> they ran a check and connection is very good.......I have never used a
> wiresless router but to me it sounds software related maybe? I know she said
>
> the software was installed........any ideas or questions I could ask him to
> troubleshoot maybe? Also they used a ethernet cable and was able to connect
> to the Internet if I heard her right. Also I think he has comnnected to the
> net breifly but then is dropped but I am unsure about this part. Sorry I
> can't tell you more, but if he has a good signal according to Time Warner
> but unable to connect, and even bought a new router.......thanks!
> Rudy
>
>
>
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