-=PCTechTalk=- Re: Need some help - unable to connect to the Internet!
- From: EddieB <fasteddieb216@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 23 Jan 2011 23:41:48 -0500
Rudy,
I agree with Mike. If it works using the Ethernet cable, but not wireless,
then it is probably just a wireless setting problem.
For a little more detail, do the following:
- First, keep the Ethernet cable from the modem to the router, and connect a
2nd the Ethernet cable from the router to the laptop.
- Wait a little while for the laptop to connect.
- Check for working internet. If internet is not working, then reboot
modem, router, and laptop (best to do them in that order).
- At this point you should be able to run the CD that came with the router.
It should walk you through everything that is required. The CD will
probably have you change the "setup password" which should be written down
and put in a safe location. Also write down the wireless security type and
key (or passphrase).
- When CD is done, you should be able to remove the Ethernet cable to the
laptop and still have internet. You might want to go to "Connect to"
(probably on the Start menu) to make sure you are connected to the correct
wireless router.
- If there is still no internet and the "Connect to" shows connected to the
correct router, then reboot everything like described above.
If there are any more problems, it would help to know the brand of the
router, but it would be quicker to call the router company like Mike said.
They are usually very interested in getting their customers working.
Ed
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Mike
Sent: Sunday, January 23, 2011 10:29 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Need some help - unable to connect to the
Internet!
Hi Rudy,
a wireless router needs to be hard wired to set up the wireless
(Plug in the cat5 Ethernet wire from the router to the laptop)
Get the internet working.
Then set up the "Passphrase" (10 or 20 character password)
for the wireless network, then restart the computer.
Let it detect the wireless networks and when he tries to connect enter the
"Passphrase" after the he 'should' be able to connect the the internet.
All the router manufactures provide free support via phone to help set them
up.
I call them myself<G>
IHTH
Mike one of the mods
******* REPLY SEPARATOR *********
On 23/01/2011 at 9:03 PM rudy wrote:
Emailing for my brother in-law who lives too far from me to go look. He has
a laptop and using a wireless router but now he can not connect to the
Internet. He had to format due to a virus, after that no connect, he even
bought another router, has called Time Warner but still unable to connect to
the Internet. My sister said Time Warner walked him through step by step and
they ran a check and connection is very good.......I have never used a
wiresless router but to me it sounds software related maybe? I know she said
the software was installed........any ideas or questions I could ask him to
troubleshoot maybe? Also they used a ethernet cable and was able to connect
to the Internet if I heard her right. Also I think he has comnnected to the
net breifly but then is dropped but I am unsure about this part. Sorry I
can't tell you more, but if he has a good signal according to Time Warner
but unable to connect, and even bought a new router.......thanks!
Rudy
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