Hard to believe she can figure out any of AOL but she couldn't figure out something like Outlook Express - which just plops your e-mail into your program - graphics, html and all so she could see them, without any sort of maneuvering or umteen steps. Or clicking on a button to create a new mail or one button to forward (ok, 2 buttons once she hits send) an e-mail. Do you know what program she tried? If you do go over there to try to help her, you might try again to talk her in to another e-mail program. Maybe even one of the ones that people here recommend. And write down the steps for her - print them out - so she has a cheat sheet to get her going. Memory can be a problem at that age in some people, as can learning new things. Cheat Sheets would help a lot. Cris ----- Original Message ----- From: milady This going to be something that has to be done by the person with the problem.. ......... I WILL make note and save this mail in case I can come up with a solution she can handle. Would probably take me going to her and rummaging thru to find what is where etc .. a Sherlock Holmes thing. Do appreciate your effort. ML -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk