[pchelpers] Re: can't go online
- From: Scott McNay <Wizard@xxxxxxxx>
- To: Ellen M <pchelpers@xxxxxxxxxxxxx>
- Date: Thu, 10 Jun 2004 23:10:08 -0500
Hi Ellen,
Thursday, June 10, 2004, 10:24:23 PM, you wrote:
EM> errr, I don't remember if I did a restart between uninstall & re-install.
:-}
EM> The modem query showed a number of commands. only one was
EM> unrecognized.
This is normal.
EM> I think they may have had a cable modem before their
EM> son moved out. the AOL seemed set up for broadband, but there is
I hear that this can cause problems for some versions of Norton AV,
which doesn't seem to like it when the connectoid for the always-on
connection disappears. Perhaps it's the same for AOL.
AOL for Broadband might not fully support modems. That doesn't really
explain the MSN problem though. You might check in the Network
properties and the IE settings to ensure that the cable configuration
is completely gone. I'd suggest removing and/or disabling the network
card in Device Manager.
--Scott.
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