[pchelpers] Re: can't go online

  • From: Ellen M <ejmay@xxxxxxxxx>
  • To: pchelpers@xxxxxxxxxxxxx
  • Date: Thu, 10 Jun 2004 20:24:23 -0700 (PDT)

hi, Scott,
errr, I don't remember if I did a restart between uninstall & re-install. :-} 
The modem query showed a number of commands. only one was unrecognized. I think 
they may have had a cable modem before their son moved out. the AOL seemed set 
up for broadband, but there is only a phone modem now.   I shoulda printed out 
the error messages. 
I guess there could be a virus in there? 
Thanks!
EllenM
Scott McNay <Wizard@xxxxxxxx> wrote:

Hi Ellen,

Tuesday, June 8, 2004, 4:11:07 PM, you wrote:

EM> auto-correct feature was useless as well. I checked the cables &
EM> queried the modem. The modem report showed a command (I think it
EM> was AT#) unknown. sorry I know no more. I told him to call AOL;

Is that all that it showed? It's not unusual for SOME commands to
be unrecognized, since Windows simply checks a predefined list of
commands. If the modem returns results for SOME commands, then it's
talking to the computer ok.

Did you restart the computer after removing AOL and before
reinstalling?

--Scott.

                
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