[pchelpers] Re: can't go online
- From: Ellen M <ejmay@xxxxxxxxx>
- To: pchelpers@xxxxxxxxxxxxx
- Date: Thu, 10 Jun 2004 20:21:15 -0700 (PDT)
Before I uninstalled, it seemed to connect once, briefly. Rapidly it
disconnected. they also thought it could be the fact they changed from credit
card payments to debit card. But MSN couldn't connect either. and the set-up
stage couldn't even fetch local phone #s. I'll have to check the dialler
settings. I imagine it's all reset to default status....
Thanks!
Ellen M
John Durham <john.modec@xxxxxxxxxx> wrote:
If the modem works, and that's not certain from the results you have so
far, the next step is dialing out (to the ISP). Does the modem dial?
Does the system log in after dialling? If either of these aren't
happening, or if the number dialled is wrong, then things won't get any
further until they are put right. Have you checked the network settings
to see which protocols are assigned to the dial up adaptor? It should
only be TCP/IP and nothing else.
Ellen M wrote:
>I have a friend who asked me to look at his computer because he can't go
>online. his ISP is AOL {arrrrrrgh!} & it kept coming back with a Can't connect
>error message. When I tried to sign in as a guest with MSN, we had the same
>problem. I removed & re-installed AOL, all to no avail. it couldn't even fetch
>access numbers. I followed AOL's suggestions of restarting the box. AOL's
>auto-correct feature was useless as well. I checked the cables & queried the
>modem. The modem report showed a command (I think it was AT#) unknown. sorry I
>know no more. I told him to call AOL; there was an 800# with the error
>message.
>Another friend was spelunking in his box & may have removed vital components.
>It appears that the other programs are OK.
>
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