[mso] Re: Text missing on the screen, computer problem or MS problem?

From: "Hough, John" <jhough@xxxxxxxxx>
To: "'mso@xxxxxxxxxxxxx'" <mso@xxxxxxxxxxxxx>
Date: Tue, 10 Sep 2002 13:53:54 -0700
Maybe I'll check on both of those.  They are Nvidia based chipsets
(motherboard instead of a card), and Logitech Mouseware software.  Couldn't
hurt.  Anyone know of a good video test program that might raise flags if
there are any issues with the video/motherboard?  These aren't 'game' cards
so an intense 3d benchmark tool isn't required.

-----Original Message-----
From: Greg Chapman [mailto:greg@xxxxxxxxxxxxx] 
Sent: Tuesday, September 10, 2002 1:01 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Text missing on the screen, computer problem or MS
problem?



I've seen this happen several times here in the enterprise. When we see
something that is hardware/driver related, we'll see it on a lot of machines
at once (because there are so few variations on the hardware in our
offices). On the hardware sets we have, resolution for this has come from
two avenues: 1. Update video drivers (Seems to have been more common on
Nvidia
chipsets)
2. Get the latest Intellipoint drivers from MS (if you're using Intellipoint
hardware)

Greg Chapman
http://www.mousetrax.com 
"Counting in binary is as easy as 01, 10, 11!
With thinking this clear, is coding really a good idea?"


> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx
> [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Carol Parent
> Sent: Tuesday, September 10, 2002 2:44 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Text missing on the screen, computer 
> problem or MS problem?
> 
> 
> 
> Linda,
> 
> I am running Win2000
> P4 1.9ghz
> 784 Ram (whatever 256 x 3 equals - I can never remember)
> 64mb video card.
> 
> So I know I have the resources.  It is just so odd.  I will
> be scrolling and all of a sudden things just look 'screwy.'  
> Only solution I have found is what I stated before.  Minimize 
> - Maximize screen.
> 
> Best regards,
> 
> Carol Parent
> info@xxxxxxxxxxx
> http://www.tecminn.com
> 
> I finally got it all together...
> I just wish I could remember where I set it down.
> 
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
> Behalf Of Linda F. Johnson
> Sent: Tuesday, September 10, 2002 2:39 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Text missing on the screen, computer
> problem or MS problem?
> 
> 
> 
> Hi John.  Remember that the Office XP programs require more
> resources and RAM than the earlier versions, so you might 
> want to think about increasing the RAM or replacing the 
> operating system with one that is NT based (lke NT, 2000, or XP).
> 
> Also, whenever I've seen this type of behavior and there was
> enough RAM and the OS was one of the latest ones, the problem 
> was with the video card, so that's another thing I would check.
> 
> Good luck.
> 
> Linda
> Publisher ~ ABC ~ All 'Bout Computers
> Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
> FREE MS Office eBook Tutorial
> http://personal-computer-tutor.com/library.htm
> 
> 
> 
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx
> [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Hough, John
> Sent: Tuesday, September 10, 2002 3:28 PM
> To: 'mso@xxxxxxxxxxxxx'
> Subject: [mso] Text missing on the screen, computer problem 
> or MS problem?
> 
> 
> 
> I don't know quite how to say what's goin on here, but I'll
> see what I can do.  A couple users in my office have reported 
> this and I've seen it, they'll be working on a document in 
> Word and after x amount of time in the program working on it 
> as they scroll up and down making changes text will just 
> disappear from the screen, sometimes it will appear a screen 
> down on top of other text.  The text is still in the document 
> (verified by selecting all and pasting into notepad), but 
> it's just gone from view, or corrupted in view.  I don't have 
> anyone else in the office complaining about this (yet), so 
> I'm thinking it's a problem with the computer's (they are 
> brand new Compaq's),  ram or video.  But I wanted to be sure 
> no one has a regular problem with this in Word XP, I've never 
> seen this in any version of Word myself.
> 
> Thanks.
> 
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[mso] Re: Text missing on the screen, computer problem or MS problem?

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