[mso] Re: Text missing on the screen, computer problem or MS problem?

From: "Hough, John" <jhough@xxxxxxxxx>
To: "'mso@xxxxxxxxxxxxx'" <mso@xxxxxxxxxxxxx>
Date: Tue, 10 Sep 2002 13:51:27 -0700
That's what I think it is (video card), these are P4 1.7ghz desktops with XP
and 256mb ram... should be able to handle it.

-----Original Message-----
From: Linda F. Johnson [mailto:linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx] 
Sent: Tuesday, September 10, 2002 12:39 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Text missing on the screen, computer problem or MS
problem?



Hi John.  Remember that the Office XP programs require more resources and
RAM than the earlier versions, so you might want to think about increasing
the RAM or replacing the operating system with one that is NT based (lke NT,
2000, or XP).

Also, whenever I've seen this type of behavior and there was enough RAM and
the OS was one of the latest ones, the problem was with the video card, so
that's another thing I would check.

Good luck.

Linda
Publisher ~ ABC ~ All 'Bout Computers
Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
FREE MS Office eBook Tutorial http://personal-computer-tutor.com/library.htm
 


-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Hough, John
Sent: Tuesday, September 10, 2002 3:28 PM
To: 'mso@xxxxxxxxxxxxx'
Subject: [mso] Text missing on the screen, computer problem or MS problem?



I don't know quite how to say what's goin on here, but I'll see what I can
do.  A couple users in my office have reported this and I've seen it,
they'll be working on a document in Word and after x amount of time in the
program working on it as they scroll up and down making changes text will
just disappear from the screen, sometimes it will appear a screen down on
top of other text.  The text is still in the document (verified by selecting
all and pasting into notepad), but it's just gone from view, or corrupted in
view.  I don't have anyone else in the office complaining about this (yet),
so I'm thinking it's a problem with the computer's (they are brand new
Compaq's),  ram or video.  But I wanted to be sure no one has a regular
problem with this in Word XP, I've never seen this in any version of Word
myself.

Thanks.

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[mso] Re: Text missing on the screen, computer problem or MS problem?

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