Re: updating JAWS

  • From: "Cher Bosch" <Cher.Bosch@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 30 Apr 2008 13:10:05 -0500

I appreciate what you are saying, but I'm not there with the student and
it belongs to him. He would have to do it with verbal instructions over
the phone with DELL. I'm certainly going to check on how long he's held
the button though- although I think he did press it for several seconds.
It seems pretty hard to kill! Thanks for the suggestions because I
really need to recheck that 'how many seconds' question.

>>> "Peter" <peterholdstock@xxxxxxx> 4/30/2008 1:41 PM >>>
It shouldn't do any harm to rmeove the battery. Although must admit,
there seems to be more and more laptops coming on the market were the
batteries are built in and can't be removed.

From: Cher Bosch ( mailto:Cher.Bosch@xxxxxxxxxxx ) 
Sent: Wednesday, April 30, 2008 6:02 PM
To: jfw@xxxxxxxxxxxxx 
Subject: Re: updating JAWS

May need to recheck that suggestion. I think he (the student) has tried
holding in the power button before without success. So that's why we've
ended up waiting for the battery to die. I'll recheck on how long he has
held the button in the past. It's a Dell Inspiron if that is relevant.
He's not comfortable removing the battery. 

>>> "Peter" <peterholdstock@xxxxxxx> 4/29/2008 5:34 PM >>>
Why are you waiting for the battery to go down? Has it locked up or
something. If so, just keep your finger on hte power button for about
five seconds and the pc will turn off. Or if not, take hte battery out
Apologies if I've misunderstood what you were meaning!

From: Cher Bosch ( mailto:Cher.Bosch@xxxxxxxxxxx ) 
Sent: Tuesday, April 29, 2008 7:03 PM
To: jfw@xxxxxxxxxxxxx 
Subject: RE: updating JAWS

Used the auto update this morning and had the identical experience
which you did initially.  It is a laptop so waiting for the battery to
run down so we can manually download... and hoping that we don't have
the second problem you experienced.

>>> Cristobal Muñoz <cristobalm@xxxxxxxxxxx> 4/25/2008 1:55 PM >>>

I too had this probem. I updated through the check for update option
and everything wet fine up until the actual installation process. Then I
was in that configuring your system for jaws window for aboutn 20
minutes with that pinging. The  progress bar was stuck on on 83%. I
tried canceling and closing, but nothing helped. I even tried opening my
outlook to write the list about this problem, but nothing would open.
IE, Outlook etc. In any event, I got the window to close and restarted
my laptop and after starting up, it went right back to that progress bar
with the pinging. I closed it out and had my wife uninstall 9.0 all
together because I wasn’t getting any sound. After that, I started up my
8.0 version and went to FS’s site directly and just downloaded the
update from there directly to my harddrive. The installation went
smoother and so far, so good.

From:jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of jim grimsby Jr.
Sent: Friday, April 25, 2008 9:56 AM
To: jfw@xxxxxxxxxxxxx 
Subject: RE: updating JAWS

No sorry updates work fine here.
The question is what changes have you maid to jaws itself.  For example
are you using an older version of a jls file?  Have you put any extra
all files in the programs folder for jaws.  This kind of thing can mess
up the update system and then you would need the full installer to get
the job done.  
Also really not much advantage if you ask me in doing the update if you
have more then one computer as you clearly do.  Just get the latest
install build and run it on both.  They will update the system and you
will be good to go. Hope that helps.  

From:jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Patricia
Sent: Friday, April 25, 2008 8:25 AM
To: JAWS users list
Subject: updating JAWS




I just sent an e-mail off to support about an issue I was having in
updating JAWS and was wondering if anyone else has experienced this. Of
course, as s
uspected, they told methe obvious, which was something that
I had already decided to implement the next time around, running the
full install of JAWS. 


When updating JAWS on my laptop it goes through the update process, but
then when it says configuring JAWS for your system and starts emitting
the series of clicks it just sits there and you can't close the
dialogue. On top of that, Windows pretty much freezes up, leaving you
know choice but to hold the on-off switch for a few seconds until the
laptop shuts off. Then, when you're finally back in Windows, JAWS
continues with the install that it should have done in the first place,
and then it says that you have to restart the computer so it can finish
the install. This is without speech, though. JAWS initially starts when
your computer starts but as it's going through the rest of the update it
loses speech. 


It's doen that for every update that I've done on this laptop so far,
and i've done it twice now. Has anyone else had this issue? I have yet
to try it on my desktop. 



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