It shouldn't do any harm to rmeove the battery. Although must admit, there seems to be more and more laptops coming on the market were the batteries are built in and can't be removed. Peter From: Cher Bosch Sent: Wednesday, April 30, 2008 6:02 PM To: jfw@xxxxxxxxxxxxx Subject: Re: updating JAWS May need to recheck that suggestion. I think he (the student) has tried holding in the power button before without success. So that's why we've ended up waiting for the battery to die. I'll recheck on how long he has held the button in the past. It's a Dell Inspiron if that is relevant. He's not comfortable removing the battery. Cher >>> "Peter" <peterholdstock@xxxxxxx> 4/29/2008 5:34 PM >>> Why are you waiting for the battery to go down? Has it locked up or something. If so, just keep your finger on hte power button for about five seconds and the pc will turn off. Or if not, take hte battery out briefly. Apologies if I've misunderstood what you were meaning! Peter From: Cher Bosch Sent: Tuesday, April 29, 2008 7:03 PM To: jfw@xxxxxxxxxxxxx Subject: RE: updating JAWS Used the auto update this morning and had the identical experience which you did initially. It is a laptop so waiting for the battery to run down so we can manually download... and hoping that we don't have the second problem you experienced. Cher >>> Cristobal Muñoz <cristobalm@xxxxxxxxxxx> 4/25/2008 1:55 PM >>> I too had this probem. I updated through the check for update option and everything wet fine up until the actual installation process. Then I was in that configuring your system for jaws window for aboutn 20 minutes with that pinging. The progress bar was stuck on on 83%. I tried canceling and closing, but nothing helped. I even tried opening my outlook to write the list about this problem, but nothing would open. IE, Outlook etc. In any event, I got the window to close and restarted my laptop and after starting up, it went right back to that progress bar with the pinging. I closed it out and had my wife uninstall 9.0 all together because I wasn’t getting any sound. After that, I started up my 8.0 version and went to FS’s site directly and just downloaded the update from there directly to my harddrive. The installation went smoother and so far, so good. Cristobal -------------------------------------------------------------------------------- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of jim grimsby Jr. Sent: Friday, April 25, 2008 9:56 AM To: jfw@xxxxxxxxxxxxx Subject: RE: updating JAWS No sorry updates work fine here. The question is what changes have you maid to jaws itself. For example are you using an older version of a jls file? Have you put any extra all files in the programs folder for jaws. This kind of thing can mess up the update system and then you would need the full installer to get the job done. Also really not much advantage if you ask me in doing the update if you have more then one computer as you clearly do. Just get the latest install build and run it on both. They will update the system and you will be good to go. Hope that helps. From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Patricia Sent: Friday, April 25, 2008 8:25 AM To: JAWS users list Subject: updating JAWS Hi: I just sent an e-mail off to support about an issue I was having in updating JAWS and was wondering if anyone else has experienced this. Of course, as suspected, they told methe obvious, which was something that I had already decided to implement the next time around, running the full install of JAWS. When updating JAWS on my laptop it goes through the update process, but then when it says configuring JAWS for your system and starts emitting the series of clicks it just sits there and you can't close the dialogue. On top of that, Windows pretty much freezes up, leaving you know choice but to hold the on-off switch for a few seconds until the laptop shuts off. Then, when you're finally back in Windows, JAWS continues with the install that it should have done in the first place, and then it says that you have to restart the computer so it can finish the install. This is without speech, though. JAWS initially starts when your computer starts but as it's going through the rest of the update it loses speech. It's doen that for every update that I've done on this laptop so far, and i've done it twice now. Has anyone else had this issue? I have yet to try it on my desktop. Patricia