The obvious thing that springs to mind is how do we create one. Katherine ----- Original Message ----- From: Chrissy To: jfw@xxxxxxxxxxxxx Sent: Tuesday, April 22, 2008 8:59 AM Subject: Re: Outlook Express Service Change Hi Katherine, they won't answer because to them we are a nuisance. all they care about is that it is always new and grafics and stuff, to please the sighted people. we do not have a big enough lobby to be heard. take care chrissy ----- Original Message ----- From: Katherine Schulz To: jfw@xxxxxxxxxxxxx Sent: Tuesday, April 22, 2008 2:41 PM Subject: Re: Outlook Express Service Change I don't think it's fake, I've been getting messages regarding the change for sometime now. I have asked them questions regarding use of a screen reader and their service and have hearding nothing from them in response. I have a contract with Qwest, my phone company, for service with MSN. I'm not sure what I should do. I don't know if they would let me out of the contract if I can't use the service. Katherine