RE: JAWS not reading any text
- From: "David Truong" <davidtruong@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 20 May 2011 15:13:02 +1000
What happens if you roll back the video drivers?
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Sue B
Sent: Friday, 20 May 2011 11:41 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS not reading any text
I think that computer was sufficiently rebooted today. In fact I wanted
to drop kick it out of the window, but we were on the first floor and it
probably wouldn't have helped a bit. LOL
Sue B.
On 5/19/2011 4:19 PM, Ted Sparks wrote:
> I've had this happen in notepad, Jaws 11 and a re-boot fixed it.
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf
> Of Starrett, Kimberly A., VBAPHILSDT
> Sent: Thursday, May 19, 2011 1:43 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: RE: JAWS not reading any text
>
> There have been times when I've seen a similar thing with Jaws 11 and 12.
> I'm thinking it had to do with the presence of comments in the document I
> was trying to read.
>
> Try checking to see if track changes is turned on. If it is, turn it off
and
> see what you get.
>
> If you have an earlier version of Jaws, say 9 or 10, try reading the
> document with an earlier version.
>
> K
>
>
>
> Kimberly Starrett
> Product Development
> Product Support Service (Benefits Product Support)
> Insurance Product Division, Product Support Team 1
> Philadelphia Regional Office and Insurance Center
> Tel: 215-842-2000 x4321
> Email: kimberly.starrett@xxxxxx
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf
> Of Susan Bernardo
> Sent: Thursday, May 19, 2011 2:30 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: JAWS not reading any text
>
> Kimberly,
>
> Great minds think alike. I tried that too.
>
> On May 19, 2011, at 2:14 PM, "Starrett, Kimberly A., VBAPHILSDT"
> <kimberly.starrett@xxxxxx> wrote:
>
>> What's the font?
>>
>>
>> Kimberly Starrett
>> Product Development
>> Product Support Service (Benefits Product Support) Insurance Product
>> Division, Product Support Team 1 Philadelphia Regional Office and
>> Insurance Center
>> Tel: 215-842-2000 x4321
>> Email: kimberly.starrett@xxxxxx
>>
>> -----Original Message-----
>> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
>> Behalf Of Sue B
>> Sent: Thursday, May 19, 2011 1:53 PM
>> To: jfw@xxxxxxxxxxxxx
>> Subject: JAWS not reading any text
>>
>> Hi all,
>>
>> I'm hoping someone on here has a troubleshooting idea that I haven't
>> tried already. It is a computer with Win7 64 bit. The problem is the
>> same with both JAWS 11 and 12. I have updated the video drivers and
>> made trial adjustments to the screen resolution. No change. In any
>> word processing application, in this case Word 2007 and Word Pad have
>> been tried, JAWS won't read the text for editing. It will say Blank if
>> in JAWS 11, but JAWS 12 just says nothing in response to any text
editing.
>> This is true with web pages too. The title bar will read, Windows
>> Explorer screen is read. And I even opened a PDF that read. But I get
>> no links announced on a web page either. So, has anyone got any other
>> suggestions? I will resort to calling FreedomScientific tech support
>> next week when I'm on the system again, if no one here has any ideas.
>> I feel fresh out of them. I'm sure I'm in a box and forgetting to check
> something important.
>> Thanks in advance for any ideas and suggestions.
>>
>> Sue B.
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