RE: JAWS not reading any text
- From: "Marquette, Ed" <Ed.Marquette@xxxxxxxxxxxxx>
- To: "jfw@xxxxxxxxxxxxx" <jfw@xxxxxxxxxxxxx>
- Date: Thu, 19 May 2011 14:12:54 -0500
I've never had trouble reading a document with track changes on. JAWS,
however, routinely causes my computer to crash hard when I try to insert or
edit comments.
To see if it is a global problem, create something in NotePad. Then, try to
load it. If that doesn't read properly, the problem isn't track changes or
comments.
Go to your View Menu and make sure no panes are turned on. The Task Pane will
cause problems. While you are at it, make sure Normal View is checked.
Then within the settings, be sure the style area width is set to 0. I can
guarantee bad results if this gets set much larger.
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Starrett, Kimberly A., VBAPHILSDT
Sent: Thursday, May 19, 2011 1:43 PM
To: jfw@xxxxxxxxxxxxx
Subject: RE: JAWS not reading any text
There have been times when I've seen a similar thing with Jaws 11 and 12.
I'm thinking it had to do with the presence of comments in the document I
was trying to read.
Try checking to see if track changes is turned on. If it is, turn it off and
see what you get.
If you have an earlier version of Jaws, say 9 or 10, try reading the
document with an earlier version.
K
Kimberly Starrett
Product Development
Product Support Service (Benefits Product Support)
Insurance Product Division, Product Support Team 1
Philadelphia Regional Office and Insurance Center
Tel: 215-842-2000 x4321
Email: kimberly.starrett@xxxxxx
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Susan Bernardo
Sent: Thursday, May 19, 2011 2:30 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS not reading any text
Kimberly,
Great minds think alike. I tried that too.
On May 19, 2011, at 2:14 PM, "Starrett, Kimberly A., VBAPHILSDT"
<kimberly.starrett@xxxxxx> wrote:
> What's the font?
>
>
> Kimberly Starrett
> Product Development
> Product Support Service (Benefits Product Support) Insurance Product
> Division, Product Support Team 1 Philadelphia Regional Office and
> Insurance Center
> Tel: 215-842-2000 x4321
> Email: kimberly.starrett@xxxxxx
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
> Behalf Of Sue B
> Sent: Thursday, May 19, 2011 1:53 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: JAWS not reading any text
>
> Hi all,
>
> I'm hoping someone on here has a troubleshooting idea that I haven't
> tried already. It is a computer with Win7 64 bit. The problem is the
> same with both JAWS 11 and 12. I have updated the video drivers and
> made trial adjustments to the screen resolution. No change. In any
> word processing application, in this case Word 2007 and Word Pad have
> been tried, JAWS won't read the text for editing. It will say Blank if
> in JAWS 11, but JAWS 12 just says nothing in response to any text editing.
> This is true with web pages too. The title bar will read, Windows
> Explorer screen is read. And I even opened a PDF that read. But I get
> no links announced on a web page either. So, has anyone got any other
> suggestions? I will resort to calling FreedomScientific tech support
> next week when I'm on the system again, if no one here has any ideas.
> I feel fresh out of them. I'm sure I'm in a box and forgetting to check
something important.
>
> Thanks in advance for any ideas and suggestions.
>
> Sue B.
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