RE: Can't install Jaws
- From: "J Dumes" <jdumes@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 26 Jun 2005 22:21:57 -0700
Melanie,
That error means jaws is not finding or hooking your video driver. Usually
because the wrong driver is installed or no driver and you're running v g a
drivers. I had the same issue on 2003 server. The video intercept screen
isn't coming up because jaws isn't actually installed yet. It's still trying
to hook the vidoe at the beginning of the install. You need to figure out
what video card is on the computer and then go to the website for that
manufacturer and get the video drivers. Then install jaws.
j
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On
Behalf Of Melanie Clouser
Sent: Sunday, June 26, 2005 4:05 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Can't install Jaws
I have Jaws Pro.
----- Original Message -----
From: "chevelle" <chevelle33@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, June 26, 2005 9:08 PM
Subject: Re: Can't install Jaws
> Hi, if you are using xp pro, you cannot authorize jaws standard with pro.
> You need jaws pro in order to use xp pro. So jaws standard will not
> authorize on an xp pro system.
> ----- Original Message -----
> From: "Melanie Clouser" <MC319@xxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Sunday, June 26, 2005 6:54 PM
> Subject: Re: Can't install Jaws
>
>
> > How would I know whether I'm logged in as administrator? I've installed
> > another program without any problem. Doesn't that mean I'm logged-in as
> > administrator? I'm the only user. Went to User Accounts in Control
Panel
> > ... no user listed other than the one administrator. Just as a note:
the
> > previous Win XP version on this laptop was Home Edition ... not Pro.
> > Would
> > that make any difference. It shouldn't. I did a full reformat of the
> > drive. It didn't uninstall Home though. It now shows both Win XP Pro
and
> > Home as existing operating systems. Pro is the default though. Home
> > edition was corrupt ... that's why I reinstalled ... but with Pro this
> > time.
> >
> > Melanie.
> > ----- Original Message -----
> > From: "Chipmunks" <chipmunks@xxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Sunday, June 26, 2005 8:08 PM
> > Subject: Re: Can't install Jaws
> >
> >
> >> Are you logged in as with administrator rights when you install jaws?
> >>
> >> Cheers,
> >>
> >> Doris
> >>
> >>
> >>
> >>
> >> At 06:26 PM 6/26/2005 -0300, you wrote:
> >> >Dell finally fixed my laptop. It took 2 motherboards, reformat of
> >> >the drive, reinstall of Win XP Pro and all the drivers. Now, Jaws
> >> >won't install! The initial setup screen pops-up. I depress the
> >> >"setup" button. The musical interlude is heard. Then, the error
> >> >pops-up. It says an error occurred while trying to modify the
> >> >video-chain ... DCERRIDD cannot be found. What's that and where do
> >> >I find it? The version of JAWS that I'm installing is 6.0 ...
> >> >merely because that's the last disc I received. Once that's
> >> >installed then I can go download the recent updates. Can anyone
> >> >help? The video chain intercept screen doesn't pop-up so that I can
> >> >run that. Jaws just stops installing once that error
> >> >pops-up. Please help ... anyone?
> >> >
> >> >Melanie
> >>
> >> --
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