Also, I've installed at least one other program using Narrator. So, the problems not due to administrative rights to the best of my knowledge. Melanie ----- Original Message ----- From: Melanie Clouser To: jfw@xxxxxxxxxxxxx Sent: Sunday, June 26, 2005 6:57 PM Subject: Can't install Jaws Since writing my email, I decided to try installing a later version of Jaws ... 6.1. Still no go. I'm still getting the internal error that identifies DCERR_IDD as not being found. I've done a search on Google for DCERR_IDD and nothing comes up. Does anyone know what this is? And, how do I fix it? Melanie