Authorization key will not install under Windows XP
- From: Doug Lawlor <dlawlor@xxxxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Mon, 26 Apr 2004 14:39:11 -02-30
Hello list, we have just acquired a new system running Windows XP home
addition service pack 1. The problem I am having is as follows: I insert
the authorization disk and run the hj authorization manager from the disk
and select install from the radio buttons and press the execute button. The
disk spins and spins for the longest time and finally a message is
displayed in the information box saying that there is no valid
authorization key on the disk. I contacted freedom Scientific technical
support and was given an authorization string to update my keys on the
disk. After this was accomplished we made sure that there was no virus
scanning software running on the system then we tried to install the
authorization key again. Still, the same result. According to there
technical support department certain motherboards will not allow these keys
to be installed. I was told I would have to contact my Canadian dealer to
get a dongle which plugs into the USB port then the software will be
authorized through this piece of hardware. The question I have is do I have
to do this? I certainly do not feel like taking up my USB ports with there
stupid dongles in order to use there software which I paid them dam good
money for! Is there anything running under XP home by default which would
cause this foolishness to happen? This is a brand new system with nothing
else installed on it except Windows XP and Nero cd burning software. What
the hell do people do about this stupid security system when this happens?
I really need to get this running today if at all possible. Suffice to say,
if I can not get this to work Freedom Scientific will not get any more
business from me. Likewise I will not hesitate to recommend to others not
to buy there software if problems like this are going to be the result.
I've got a lot more to do than spending money for transportation to bring
computers back and forth to local dealers to get something which will work
with there software. Where not back in the 90's anymore! I would appreciate
knowing what people have done to resolve this problem. Sorry for the rather
long rant but I can't stand when companies such as Freedom Scientific
unintentionally or not put us over a barrel like this
Thanks in advance,
Doug
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