Re: Authorization key will not install under Windows XP
- From: "Sean McMahon" <smcmahon@xxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 26 Apr 2004 12:18:52 -0700
They shouldn't make you pay ... for a new disk look if you get an error on the
install like can't install disk then that's there problem. I sure hope they
switch to a different authorization scheme soon.
----- Original Message -----
From: "Chris" <live4god2004@xxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, April 26, 2004 11:32 AM
Subject: Re: Authorization key will not install under Windows XP
> Maybe the floppy diskette itself is defected, not the contents on it, but I
> mean the actual disk.
>
>
> I'd call them up and request a new autherization disk. It will cost you,
> yes, but really only 15 dollars, which compared to getting a dongle really
> isn't a lot.
>
> I already had to replace my key once.
>
>
> Now my disk is safe and sound, and if I find my other copy, o, huhho boy
> will I be angry at myself! LOL!
>
> Chris.
>
>
> ----- Original Message -----
> From: "Doug Lawlor" <dlawlor@xxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Monday, April 26, 2004 10:39 AM
> Subject: Authorization key will not install under Windows XP
>
>
> > Hello list, we have just acquired a new system running Windows XP home
> > addition service pack 1. The problem I am having is as follows: I insert
> > the authorization disk and run the hj authorization manager from the disk
> > and select install from the radio buttons and press the execute button.
> The
> > disk spins and spins for the longest time and finally a message is
> > displayed in the information box saying that there is no valid
> > authorization key on the disk. I contacted freedom Scientific technical
> > support and was given an authorization string to update my keys on the
> > disk. After this was accomplished we made sure that there was no virus
> > scanning software running on the system then we tried to install the
> > authorization key again. Still, the same result. According to there
> > technical support department certain motherboards will not allow these
> keys
> > to be installed. I was told I would have to contact my Canadian dealer to
> > get a dongle which plugs into the USB port then the software will be
> > authorized through this piece of hardware. The question I have is do I
> have
> > to do this? I certainly do not feel like taking up my USB ports with there
> > stupid dongles in order to use there software which I paid them dam good
> > money for! Is there anything running under XP home by default which would
> > cause this foolishness to happen? This is a brand new system with nothing
> > else installed on it except Windows XP and Nero cd burning software. What
> > the hell do people do about this stupid security system when this happens?
> > I really need to get this running today if at all possible. Suffice to
> say,
> > if I can not get this to work Freedom Scientific will not get any more
> > business from me. Likewise I will not hesitate to recommend to others not
> > to buy there software if problems like this are going to be the result.
> > I've got a lot more to do than spending money for transportation to bring
> > computers back and forth to local dealers to get something which will work
> > with there software. Where not back in the 90's anymore! I would
> appreciate
> > knowing what people have done to resolve this problem. Sorry for the
> rather
> > long rant but I can't stand when companies such as Freedom Scientific
> > unintentionally or not put us over a barrel like this
> >
> > Thanks in advance,
> >
> > Doug
> >
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