In message of 18 Oct, John Cartmell <john@xxxxxxxxxxxxxxxxxxxx> wrote: > On 18 Oct, Tim Powys-Lybbe <tim@xxxxxxxxx> wrote: > > In message of 18 Oct, John Cartmell <john@xxxxxxxxxxxxxxxxxxxx> wrote: > > > > On 18 Oct, <davehigton@xxxxxxxxxxxxx> wrote: > > > > Quoting Stefaan Claes <sclaes@xxxxxxxxxxxxxx>: > > > > > > BTW: do we really have to pay 69 UKP to get any bug fixes in the > > > > > future? > > > > > AIUI, that pays for all the bug fixes we're going to get for a > > > > period of time; period yet to be defined. Much like the Select > > > > subscription in principle, though Castle have a better track record > > > > for number of upgrades delivered. > > > > Select has delivered the documentation! > > > > Having got over the problems of downloading is there any concensus on > > > what is actually delivered in 5.12? What is the difference between > > > 5.12 and 5.11? Is it worth the cost or is the step reliant entirely on > > > what is to follow? > > > The normal commercial practice in software support is for some retainer > > to be paid for continued development. So far we have got off lightly as > > we have paid nothing since the machines were released in 2002. Castle > > have to survive and it seems completely reasonable for them to make this > > sort of charge. They delayed until 5.11 was established as stable, > > which it certainly has been here, and have devised this means of > > entitlement to future support. > > > If you want future support, this is the price. You can always wait > > until you need it but a spirit of generosity would say that it is fair > > to pay now. > > Is that from a public statement from Castle? Get real. This is a public discussion group. We have discussed this enough to get the general picture which is as above. You are a journalist and you should know perfectly well that you will not get information from the horse's mouth by living on the fringe: you have to get involved with and get the confidence of the organ grinders. Or are you telling us that you cannot do this? -- Tim Powys-Lybbe tim@xxxxxxxxx For a miscellany of bygones: http://powys.org/ --- To alter your preferences or leave the group, visit //www.freelists.org/list/iyonix-support Other info via //www.freelists.org/webpage/iyonix-support