[infoshare] Re: Time Warner, inaccessibility

  • From: "Maria" <malyn87@xxxxxxxxxxxxx>
  • To: <infoshare@xxxxxxxxxxxxx>
  • Date: Wed, 28 Jan 2009 12:07:58 -0500

Hi Lucia,
First, Lynne and I both have had AVG virus protection for at least two years 
and have not had problems with it interfering with our sending and receiving of 
emails.

secondly, for what it's worth, I think you should hire someone who is computer 
savi to check all of your settings to make sure they are appropriately set.  
Then, if they are, you know for sure the problem lies with the carrier.

Maria

  ----- Original Message ----- 
  From: Marett, Lucia (ACS) 
  To: infoshare@xxxxxxxxxxxxx 
  Sent: Wednesday, January 28, 2009 9:34 AM
  Subject: [infoshare] Time Warner, inaccessibility



  Dear Infoshare family:  has any one suggestions,  for how to get Time-Warner 
tech-support people, to function other than visually?  Does this mean I have to 
change to Verizon? My problem is that I can not receive e-mail, I can only 
send.  I am wondering if the antivirus software, AVG,  is blocking out all my 
e-mail  messages, seeing e-mail as a virus, or as spam.  Can this be?  
Time-warner techsupport will not send a technician out to troubleshoot, nor 
will they help, over the phone.  Last night, I got a technician who knew the 
menus.  This was great, but even then, they won't send any one out.  While I do 
n't expect any one to know JAWS, or any other adaptive speech software, they 
should know the menus. They do n't.  This has been going on since October, 
2008.  On ElectionDay, after I gleefully voted for Obama, I called, since I had 
some time. Time-Warner's techsupport  ended up transferring me to four people, 
who   could be of no help. This happened again, back in December, when I tried 
to get help with  this problem.  I am seeking advice.  Stay well and warm.  
Best regards,  Lucia



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