[infoshare] Re: Time Warner, inaccessibility

  • From: "Lynnette" <superlynne@xxxxxxxxxxxxx>
  • To: <infoshare@xxxxxxxxxxxxx>
  • Date: Wed, 28 Jan 2009 11:22:20 -0500

This is the third time I've heard about the Geek Squad coming to a residence.  
I might have to engage their services to help remove the awful Norton Security 
Center.  <sigh>

thank you.
Lynne

  ----- Original Message ----- 
  From: Ellen Rubin 
  To: infoshare@xxxxxxxxxxxxx 
  Sent: Wednesday, January 28, 2009 10:59 AM
  Subject: [infoshare] Re: Time Warner, inaccessibility


  Lucia,

  Apparently we have had the exact opposite problem! I could not send messages. 
Verizon will send a technician  for free if you tell them that you are blind. 
Unfortunately, they don't know much about working with speech software., even 
though this is not a speech problem!  I use verizon,  and have had verizon 
techs here several times. Most of those times they were unable to make my 
computer send messages! I was able to receive messages, but not send them. The 
person I spoke with told me that two functions (receiveing email and accessing 
the internet) were enough!!! 

  The Geek Squad do come to your home and they are good. Their tech was able to 
fix the problem, but, it did reoccur! Also, they must be paid. 
  No one knows exactly why the send option does this. I have found that after a 
while, it will send with no intervention! 
  Good luck.

  Ellen
    
  At 06:34 AM 1/28/2009, you wrote:

    Dear Infoshare family:  has any one suggestions,  for how to get 
Time-Warner tech-support people, to function other than visually?  Does this 
mean I have to change to Verizon? My problem is that I can not receive e-mail, 
I can only send.  I am wondering if the antivirus software, AVG,  is blocking 
out all my e-mail  messages, seeing e-mail as a virus, or as spam.  Can this 
be?  Time-warner techsupport will not send a technician out to troubleshoot, 
nor will they help, over the phone.  Last night, I got a technician who knew 
the menus.  This was great, but even then, they won't send any one out.  While 
I do n't expect any one to know JAWS, or any other adaptive speech software, 
they should know the menus. They do n't.  This has been going on since October, 
2008.  On ElectionDay, after I gleefully voted for Obama, I called, since I had 
some time. Time-Warner's techsupport  ended up transferring me to four people, 
who   could be of no help. This happened again, back in December, when I tried 
to get help with  this problem.  I am seeking advice.  Stay well and warm.  
Best regards,  Lucia

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