[infoshare] Re: Time Warner, inaccessibility

  • From: "Lynnette" <superlynne@xxxxxxxxxxxxx>
  • To: <infoshare@xxxxxxxxxxxxx>
  • Date: Wed, 28 Jan 2009 11:23:26 -0500

Try the Geek Squad, Lucia.  It might be a simple problem of having the 
incorrect incoming address and they should be able to diagnose and fix the 
problem, if that is indeed it.

Lynne
----- Original Message ----- 
  From: Marett, Lucia (ACS) 
  To: infoshare@xxxxxxxxxxxxx 
  Sent: Wednesday, January 28, 2009 9:34 AM
  Subject: [infoshare] Time Warner, inaccessibility



  Dear Infoshare family:  has any one suggestions,  for how to get Time-Warner 
tech-support people, to function other than visually?  Does this mean I have to 
change to Verizon? My problem is that I can not receive e-mail, I can only 
send.  I am wondering if the antivirus software, AVG,  is blocking out all my 
e-mail  messages, seeing e-mail as a virus, or as spam.  Can this be?  
Time-warner techsupport will not send a technician out to troubleshoot, nor 
will they help, over the phone.  Last night, I got a technician who knew the 
menus.  This was great, but even then, they won't send any one out.  While I do 
n't expect any one to know JAWS, or any other adaptive speech software, they 
should know the menus. They do n't.  This has been going on since October, 
2008.  On ElectionDay, after I gleefully voted for Obama, I called, since I had 
some time. Time-Warner's techsupport  ended up transferring me to four people, 
who   could be of no help. This happened again, back in December, when I tried 
to get help with  this problem.  I am seeking advice.  Stay well and warm.  
Best regards,  Lucia



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