[infoshare] Re: Time Warner, inaccessibility

  • From: "Marett, Lucia (ACS)" <Lucia.Marett@xxxxxxxxxxxxxxx>
  • To: <infoshare@xxxxxxxxxxxxx>
  • Date: Wed, 28 Jan 2009 11:22:28 -0500

Dear Ellen, Thank you for your help and support.

 Is the Geeksquad listed? How much do they charge? I still think it may
be an AVG difficulty, but then, I'm intermediate, so what do I know?
Best regards, Lucia

________________________________

From: infoshare-bounce@xxxxxxxxxxxxx
[mailto:infoshare-bounce@xxxxxxxxxxxxx] On Behalf Of Ellen Rubin
Sent: Wednesday, January 28, 2009 11:00 AM
To: infoshare@xxxxxxxxxxxxx
Subject: [infoshare] Re: Time Warner, inaccessibility

 

Lucia,

Apparently we have had the exact opposite problem! I could not send
messages. Verizon will send a technician  for free if you tell them that
you are blind. Unfortunately, they don't know much about working with
speech software., even though this is not a speech problem!  I use
verizon,  and have had verizon techs here several times. Most of those
times they were unable to make my computer send messages! I was able to
receive messages, but not send them. The person I spoke with told me
that two functions (receiveing email and accessing the internet) were
enough!!! 

The Geek Squad do come to your home and they are good. Their tech was
able to fix the problem, but, it did reoccur! Also, they must be paid. 
No one knows exactly why the send option does this. I have found that
after a while, it will send with no intervention! 
Good luck.

Ellen
  
At 06:34 AM 1/28/2009, you wrote:



Dear Infoshare family:  has any one suggestions,  for how to get
Time-Warner tech-support people, to function other than visually?  Does
this mean I have to change to Verizon? My problem is that I can not
receive e-mail, I can only send.  I am wondering if the antivirus
software, AVG,  is blocking out all my e-mail  messages, seeing e-mail
as a virus, or as spam.  Can this be?  Time-warner techsupport will not
send a technician out to troubleshoot, nor will they help, over the
phone.  Last night, I got a technician who knew the menus.  This was
great, but even then, they won't send any one out.  While I do n't
expect any one to know JAWS, or any other adaptive speech software, they
should know the menus. They do n't.  This has been going on since
October, 2008.  On ElectionDay, after I gleefully voted for Obama, I
called, since I had some time. Time-Warner's techsupport  ended up
transferring me to four people, who   could be of no help. This happened
again, back in December, when I tried to get help with  this problem.  I
am seeking advice.  Stay well and warm.  Best regards,  Lucia

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