Lucia,
Apparently we have had the exact opposite problem! I could not send
messages. Verizon will send a technician for free if you tell them
that you are blind. Unfortunately, they don't know much about working
with speech software., even though this is not a speech problem! I
use verizon, and have had verizon techs here several times. Most of
those times they were unable to make my computer send messages! I was
able to receive messages, but not send them. The person I spoke with told
me that two functions (receiveing email and accessing the internet) were
enough!!!
The Geek Squad do come to your home and they are good. Their tech was
able to fix the problem, but, it did reoccur! Also, they must be paid.
No one knows exactly why the send option does this. I have found that
after a while, it will send with no intervention!
Good luck.
Ellen
At 06:34 AM 1/28/2009, you wrote:
Dear Infoshare family: has any one suggestions, for how to get Time-Warner tech-support people, to function other than visually? Does this mean I have to change to Verizon? My problem is that I can not receive e-mail, I can only send. I am wondering if the antivirus software, AVG, is blocking out all my e-mail messages, seeing e-mail as a virus, or as spam. Can this be? Time-warner techsupport will not send a technician out to troubleshoot, nor will they help, over the phone. Last night, I got a technician who knew the menus. This was great, but even then, they won?t send any one out. While I do n?t expect any one to know JAWS, or any other adaptive speech software, they should know the menus. They do n?t. This has been going on since October, 2008. On ElectionDay, after I gleefully voted for Obama, I called, since I had some time. Time-Warner?s techsupport ended up transferring me to four people, who could be of no help. This happened again, back in December, when I tried to get help with this problem. I am seeking advice. Stay well and warm. Best regards, Lucia
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