redmine is a good option http://www.redmine.org/
On Wed, Apr 6, 2011 at 1:25 AM, Shrinivasan T <tshrinivasan at gmail.com>wrote:
Friends.--
One of my friends is running a hardware service business.
He plans to scale the business to rural places all over tamilnadu.
He needs a good ticketing system to manage all the issues under a
single umbrella.
Can you suggest a better FOSS Ticketing System?
Following are the requirements.
It should be web based
Should be FOSS
Should be handle 1000s of users
Should handle 200-400 tickets daily
Fields should be customizable in UI.
Should provide various privileges for various users and group.
Various Reports should be generated
I suggested VtigerCRM.
But I never tested for the performance in these kind of large scale
implementation.
Please suggest the tools if you know any that suits for these requirements.
Thanks.
--
Regards,
T.Shrinivasan
