Does it have a warranty that covers 15 months? Would also depend on the first time he spoke to the supplier(After 2 weeks) and what exactly was discussed. Did the supplier tell him to bring it in? That they will come pick it up? That they will get back to him regarding the issue? etc. If the user was just lazy or forgot about it and returned it after the warranty/guarantee lapsed then the supplier would probably do nothing. Not their fault. Date: Mon, 23 Jun 2014 16:40:38 +0200 Subject: Re: USF4 changes! From: nicmuir@xxxxxxxxx To: cpt-fgc@xxxxxxxxxxxxx So, hypothetical question.... If you were to purchase something... then find out it doesn't work to spec and tell the supplier after 2 weeks, then not use it for another 15 months and bring it back to the supplier. What would you expect the supplier to do?