Minh Hua,
We read your email and we feel that it is important to address various untruth
you had told to the cc parties and you should answer to some serious issues
concerning your reply.
You are telling us that the burnt power supply resulted from the blackout
caused the faulty intercom and you knew it 2 weeks ago. This called to question
why didn't you tell us that then when we sent you multiple emails prompting you
to respond.
One possible answer was that the building manager told us throughout our
unpleasant engagement with the issue, the reason behind the faulty intercom was
due to someone cutting a line that supports the intercom system. A reason that
is radically different to what the strata manager is claiming now. In fact, he
proposed that the builder was the culprit of this and this is a reason behind
why we composed our email to the strata manager on the 13th of March.
On the 22nd March morning, the building manager instructed us to send an email
to the builder to ask them to resolve the issue. Setting aside from the issue
of terrible service and attitude from the building manager in asking the owner
to deal with the builders which should've been the strata or the building
manager's responsibility, this inconsistency in your report raises serious
concern about possible deceptions against the owner.
In fact, at 11:22 am on the 22nd March, nearly one and a half hour after your
reply to Kim, when a technician finally arrived at our property since the 19th
of February, so you were already telling untruth in claiming our problem was
attended to, the technician whom we presumed is Jimmy, told us he was not sure
if the problem is caused by the burnt power supply and he can only sure when
all the parts are available next week. He also responded in the negative when
we asked him if any test had been done to ensure the burnt power supply is the
cause of our intercom's defect. We provided phone records to show that the
technician's visit had indeed been after 10:06 AM in the attachment. How then,
does the strata manager have the gall to send your 10:06 AM email insisting
strongly that our issue had been attended to and it is due to a burnt power
supply caused by the blackout?
Perhaps the most damning evidence for some serious issue on the part of the
strata/building manager behaviour in the email was the fact that the blackout
in Homebush occurred on the 24th of February after we initially discovered the
defective intercom (as evident from the beginning of this email chain). What
does this mean about your assertion? Did the strata manager fabricated facts
just to placate the parties involved when the issue had been raised to som
third parties? This behaviour is beyond the realm of mere incompetence, but
indicative of some conscious decision to deceive the Owner Corporation.
Your exhibition of zero inclination to deal with the owners promptly and
honestly and your preference to shirk from your duties as strata/building
manager cast doubt on our mind at how the strata can function properly in the
current condition. It is time you answer to these queries.
Yours faithfully
Hua Wu
________________________________
From: Minh Hua <cpmanagement.strata@xxxxxxxxx>
Sent: Wednesday, 22 March 2017 10:06 AM
To: Kim Wee
Cc: Jacqui Thorburn; sc@xxxxxxxxxxxxxxxxxx; cpactiongroup;
raj.strathfield@xxxxxxxxx; Wu Hua
Subject: RE: [cpactiongroup] Fw: Fw: Duplex 13 81-86 Courallie Avenue
Intercom/door bell system malfunction
Hi Kim,
Wu Hua problem actually attended, when I send Jack to check. Problem due to
burn power supply caused by electric surge and black out. Jack ask contractor
Epsilon to and attend and quote repairs as need to deal with insurance but
Epsilon has been slow to response and I ask Jimmy to fix. There is problem of
ordering part as Jimmy get only 3 last 2 weeks ago and today got some more. I
have forwarded wuhua email to Jack and Jimmy so that they are aware of owner
concern of repairs urgently. Noted there 6 units burnt due to the black out.
Minh
On 22 Mar 2017 09:50, "Kim Wee"
<kimhockwee@xxxxxxxxxx<mailto:kimhockwee@xxxxxxxxxx>> wrote:
Minh Hua
I support Wu Hua complaint about your very selective strategy in response to
the issues being raised by owners to your attention and action. A few of my
emails sent to you for improvement such as Income and Expenditure Financial
Report, you have never replied so far. Frankly speaking, owners got more
equally respect from previous strata managers. You should acknowledge that the
current OC has not been functioning since last EC meeting dated 14/04/2016, the
only two EC members can’t represent owners until next SC is elected. The agenda
of AGM should have reflected all owners’ concerns and should not be exclusively
Strata Management’s Agenda. The location and time schedule of the meeting is
not reflected all owners’ demand, of cause, we know who is the initiator with
your good cooperation.
Look forward to your improving in this regards.
Kim Wee
From:
cpactiongroup-bounce@xxxxxxxxxxxxx<mailto:cpactiongroup-bounce@xxxxxxxxxxxxx>
[mailto:cpactiongroup-bounce@xxxxxxxxxxxxx<mailto:cpactiongroup-bounce@xxxxxxxxxxxxx>]
On Behalf Of Wu Hua
Sent: Tuesday, 21 March 2017 10:49 PM
To: cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>
Cc: cpactiongroup@xxxxxxxxxxxxx<mailto:cpactiongroup@xxxxxxxxxxxxx>
Subject: [cpactiongroup] Fw: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door
bell system malfunction
Minh,
It is truly disappointing that you did not deem it necessary to even respond to
our query. This issue had been persisting for nearly two months now. There had
been no adequate reporting of the fault or attempts of actual repair. It is
atrocious that the strata and the building management did not even deem the
owner important enough to respond to.
In this matter particularly, every action taken by the strata management
require us to prompt you more than once. Even then, the strata management deem
a single sentence referral to someone else is a sufficient response. It is not.
It is insufficient to service especially in light of the steep strata fee we
are paying as the owners. We are not receiving even a fraction of the strata
levy's worth in service.
In fact, we will go so far as to say even the older strata company had been
more effective. A problem such as this would have never been allowed to
continue for nearly two months without any resolution or proper explanation. We
are sure this is not the perception what your company want the owner
corporation to have, of your competence, diligence and ability to care about
the owners.
We will really appreciate it if the strata management can give a proper
response o our 13th March email and resolve the intercom issue quickly with the
building manager.
Yours faithfully
Hua Wu
________________________________
From: Wu Hua
Sent: Monday, 13 March 2017 11:37 PM
To: Minh Hua
Cc: cpactiongroup@xxxxxxxxxxxxx<mailto:cpactiongroup@xxxxxxxxxxxxx>
Subject: Re: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Minh,
We are composing this email as a follow-up and clarification of the issue of
the intercom. The problem appears to have persisted beyond the bound of what is
reasonable and we have now veered into the realm of the absurd by waiting more
than five weeks for this issue to be resolved. We had contacted Jack multiple
times about the issues and would like some verification from both of you.
1) Jack first informed us in the week following our second email sent on the
19th of February that the strata had contacted a technician (or some person who
are capable of such repair) to check the issue and conduct the preliminary
repair. There was an alarming mention of a large bill sent to the strata for
what appears to be an obviously unsatisfactory job. We would like the strata's
verification that such attempt to repair/inspection had occurred. If it had, we
will need assurance that the strata had dealt with the issue of this bill
appropriately - where since no satisfactory repair had occurred, the correct
course of action is for this technician to finish their job.
2) Jack informed us last week that the fault arises from some greater
structural issue that recently occurred in the complex. We will like some
verification and clarification on this. An indefinite allowance for repair time
is unacceptable regardless of how 'great' the fault that causes the intercom
system is, especially now we were not given any details on the problem. We will
like a definite time all the repairs can be finalised and when we can use our
intercom, especially since we are stripped of the use of an integral facility
to our property for already more than a month. We will also like to see the
strata finding out who caused this fault in the system and make that person pay
for the repair as oppose to letting the owner corporation footing the bill.
This issue had continued long enough. We find it no longer acceptable for the
strata management to send a one sentence email forwarding our grievance to the
building manager and then have both parties engage in radio silence for a week
until we email you our further grievances. We find it incredulous that we as
the owner has to constantly probe and ask the strata and the building manager
for any morsel of information. We also find it offensive that our query is
being passed back and forth between the strata and the building management. It
is time for the strata and the building manager to take up the initiative to
resolve the intercom problem promptly and in the process actively inform us the
repair progress by email.
We do expect a more substantial reply from the strata management this time. It
is not our duty to chase up the building management.
Yours faithfully,
Hua Wu
________________________________
From: Minh Hua
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>
Sent: Thursday, 23 February 2017 12:43 PM
To: Jin Jack; Wu Hua
Subject: Fwd: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please arrange fixing.
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: Wu Hua <WuHua_9@xxxxxxxxxxx<mailto:WuHua_9@xxxxxxxxxxx>>
Date: Thu, Feb 23, 2017 at 11:38 AM
Subject: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
To: "cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>"
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>
Hi Minh,
It had been nearly a week since we had sent our follow-up email on Sunday. You
still had not given us a response yet; nor had Jack contacted us. The delay is
now unreasonably long.
It should be the strata management's responsibility to chase up the building
manager when prompted by owners, especially when the building manager does not
respond to the owners' request. The current level of service we are being
provided with is anathema to the level of levy we are paying to the strata and
the strata are paying to the building manager. We should be at least notified
of the progress of our repair.
This is not the only aspect of the property management we are dissatisfied
with. The cleaners never wash the duplexes' waste bin. It had resulted in an
odorous and hazardous environment.
We would really like a response to the two enquiries we made today. We are at
the limit of our patience in waiting for an answer that never come.
Regards,
Hua Wu
________________________________
From: Wu Hua
Sent: Sunday, 19 February 2017 11:06 AM
To: Minh Hua
Subject: Re: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Minh,
We had reported the intercom system problem and Jack came to check the outdoor
set well over a week ago. There had been no follow-up after that even though we
were supposed to be contacted for when and who are going to fix the problem. In
fact, we had sent the building manager a direct text enquiring the issue during
the weekdays.
We feel this delay is unreasonable as the entire builder corp is still on
premise. We are certain it should take no more than a week to organise someone
to contact us about a repair. Even if no repairs are being finalised, strata
should inform us about the delay and give us an approximate date when it can be
done. We feel we are owed this much for the levy we are paying.
We will greatly appreciate it if you or Jack can give us a definite date for
repair via email ASAP.
Kind Regards
Hua Wu
________________________________
From: Minh Hua
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>
Sent: Tuesday, 7 February 2017 11:36 PM
To: Jin Jack; Wu Hua
Subject: Fwd: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please check
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: Wu Hua <WuHua_9@xxxxxxxxxxx<mailto:WuHua_9@xxxxxxxxxxx>>
Date: Tue, Feb 7, 2017 at 9:59 PM
Subject: Duplex 13 81-86 Courallie Avenue Intercom/door bell system malfunction
To: Minh Hua
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>, Wu Hua
<wuhua_9@xxxxxxxxxxx<mailto:wuhua_9@xxxxxxxxxxx>>
Strata manager,
We are the owner of duplex 13 in Centenary Park. We are composing this email in
regards to a complete failure in our duplex's intercom system.
When visitors press the call button on our intercom system, there are no
responses in our indoor modules. The outdoor module also flashes a yellow light.
We will greatly appreciate it if the strata can fix the issue as soon as
possible.
Kind Regards
Hua Wu
Attachment:
intercom phone message screenshot.png
Description: intercom phone message screenshot.png
Attachment:
intercom phone call screenshot.png
Description: intercom phone call screenshot.png
