Minh Hua
I support Wu Hua complaint about your very selective strategy in response to
the issues being raised by owners to your attention and action. A few of my
emails sent to you for improvement such as Income and Expenditure Financial
Report, you have never replied so far. Frankly speaking, owners got more
equally respect from previous strata managers. You should acknowledge that
the current OC has not been functioning since last EC meeting dated
14/04/2016, the only two EC members can't represent owners until next SC is
elected. The agenda of AGM should have reflected all owners' concerns and
should not be exclusively Strata Management's Agenda. The location and time
schedule of the meeting is not reflected all owners' demand, of cause, we
know who is the initiator with your good cooperation.
Look forward to your improving in this regards.
Kim Wee
From: cpactiongroup-bounce@xxxxxxxxxxxxx
[mailto:cpactiongroup-bounce@xxxxxxxxxxxxx] On Behalf Of Wu Hua
Sent: Tuesday, 21 March 2017 10:49 PM
To: cpmanagement.strata@xxxxxxxxx
Cc: cpactiongroup@xxxxxxxxxxxxx
Subject: [cpactiongroup] Fw: Fw: Duplex 13 81-86 Courallie Avenue
Intercom/door bell system malfunction
Minh,
It is truly disappointing that you did not deem it necessary to even respond
to our query. This issue had been persisting for nearly two months now.
There had been no adequate reporting of the fault or attempts of actual
repair. It is atrocious that the strata and the building management did not
even deem the owner important enough to respond to.
In this matter particularly, every action taken by the strata management
require us to prompt you more than once. Even then, the strata management
deem a single sentence referral to someone else is a sufficient response. It
is not. It is insufficient to service especially in light of the steep
strata fee we are paying as the owners. We are not receiving even a fraction
of the strata levy's worth in service.
In fact, we will go so far as to say even the older strata company had been
more effective. A problem such as this would have never been allowed to
continue for nearly two months without any resolution or proper explanation.
We are sure this is not the perception what your company want the owner
corporation to have, of your competence, diligence and ability to care about
the owners.
We will really appreciate it if the strata management can give a proper
response o our 13th March email and resolve the intercom issue quickly with
the building manager.
Yours faithfully
Hua Wu
_____
From: Wu Hua
Sent: Monday, 13 March 2017 11:37 PM
To: Minh Hua
Cc: cpactiongroup@xxxxxxxxxxxxx
Subject: Re: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Minh,
We are composing this email as a follow-up and clarification of the issue of
the intercom. The problem appears to have persisted beyond the bound of what
is reasonable and we have now veered into the realm of the absurd by waiting
more than five weeks for this issue to be resolved. We had contacted Jack
multiple times about the issues and would like some verification from both
of you.
1) Jack first informed us in the week following our second email sent on the
19th of February that the strata had contacted a technician (or some person
who are capable of such repair) to check the issue and conduct the
preliminary repair. There was an alarming mention of a large bill sent to
the strata for what appears to be an obviously unsatisfactory job. We would
like the strata's verification that such attempt to repair/inspection had
occurred. If it had, we will need assurance that the strata had dealt with
the issue of this bill appropriately - where since no satisfactory repair
had occurred, the correct course of action is for this technician to finish
their job.
2) Jack informed us last week that the fault arises from some greater
structural issue that recently occurred in the complex. We will like some
verification and clarification on this. An indefinite allowance for repair
time is unacceptable regardless of how 'great' the fault that causes the
intercom system is, especially now we were not given any details on the
problem. We will like a definite time all the repairs can be finalised and
when we can use our intercom, especially since we are stripped of the use of
an integral facility to our property for already more than a month. We will
also like to see the strata finding out who caused this fault in the system
and make that person pay for the repair as oppose to letting the owner
corporation footing the bill.
This issue had continued long enough. We find it no longer acceptable for
the strata management to send a one sentence email forwarding our grievance
to the building manager and then have both parties engage in radio silence
for a week until we email you our further grievances. We find it incredulous
that we as the owner has to constantly probe and ask the strata and the
building manager for any morsel of information. We also find it offensive
that our query is being passed back and forth between the strata and the
building management. It is time for the strata and the building manager to
take up the initiative to resolve the intercom problem promptly and in the
process actively inform us the repair progress by email.
We do expect a more substantial reply from the strata management this time.
It is not our duty to chase up the building management.
Yours faithfully,
Hua Wu
_____
From: Minh Hua <cpmanagement.strata@xxxxxxxxx>
Sent: Thursday, 23 February 2017 12:43 PM
To: Jin Jack; Wu Hua
Subject: Fwd: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please arrange fixing.
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: Wu Hua <WuHua_9@xxxxxxxxxxx>
Date: Thu, Feb 23, 2017 at 11:38 AM
Subject: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
To: "cpmanagement.strata@xxxxxxxxx" <cpmanagement.strata@xxxxxxxxx>
Hi Minh,
It had been nearly a week since we had sent our follow-up email on Sunday.
You still had not given us a response yet; nor had Jack contacted us. The
delay is now unreasonably long.
It should be the strata management's responsibility to chase up the building
manager when prompted by owners, especially when the building manager does
not respond to the owners' request. The current level of service we are
being provided with is anathema to the level of levy we are paying to the
strata and the strata are paying to the building manager. We should be at
least notified of the progress of our repair.
This is not the only aspect of the property management we are dissatisfied
with. The cleaners never wash the duplexes' waste bin. It had resulted in an
odorous and hazardous environment.
We would really like a response to the two enquiries we made today. We are
at the limit of our patience in waiting for an answer that never come.
Regards,
Hua Wu
_____
From: Wu Hua
Sent: Sunday, 19 February 2017 11:06 AM
To: Minh Hua
Subject: Re: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Minh,
We had reported the intercom system problem and Jack came to check the
outdoor set well over a week ago. There had been no follow-up after that
even though we were supposed to be contacted for when and who are going to
fix the problem. In fact, we had sent the building manager a direct text
enquiring the issue during the weekdays.
We feel this delay is unreasonable as the entire builder corp is still on
premise. We are certain it should take no more than a week to organise
someone to contact us about a repair. Even if no repairs are being
finalised, strata should inform us about the delay and give us an
approximate date when it can be done. We feel we are owed this much for the
levy we are paying.
We will greatly appreciate it if you or Jack can give us a definite date for
repair via email ASAP.
Kind Regards
Hua Wu
_____
From: Minh Hua <cpmanagement.strata@xxxxxxxxx>
Sent: Tuesday, 7 February 2017 11:36 PM
To: Jin Jack; Wu Hua
Subject: Fwd: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please check
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: Wu Hua <WuHua_9@xxxxxxxxxxx>
Date: Tue, Feb 7, 2017 at 9:59 PM
Subject: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
To: Minh Hua <cpmanagement.strata@xxxxxxxxx>, Wu Hua <wuhua_9@xxxxxxxxxxx>
Strata manager,
We are the owner of duplex 13 in Centenary Park. We are composing this email
in regards to a complete failure in our duplex's intercom system.
When visitors press the call button on our intercom system, there are no
responses in our indoor modules. The outdoor module also flashes a yellow
light.
We will greatly appreciate it if the strata can fix the issue as soon as
possible.
Kind Regards
Hua Wu
