Hi Minh,
We are composing this email as a follow-up and clarification of the issue of
the intercom. The problem appears to have persisted beyond the bound of what is
reasonable and we have now veered into the realm of the absurd by waiting more
than five weeks for this issue to be resolved. We had contacted Jack multiple
times about the issues and would like some verification from both of you.
1) Jack first informed us in the week following our second email sent on the
19th of February that the strata had contacted a technician (or some person who
are capable of such repair) to check the issue and conduct the preliminary
repair. There was an alarming mention of a large bill sent to the strata for
what appears to be an obviously unsatisfactory job. We would like the strata's
verification that such attempt to repair/inspection had occurred. If it had, we
will need assurance that the strata had dealt with the issue of this bill
appropriately - where since no satisfactory repair had occurred, the correct
course of action is for this technician to finish their job.
2) Jack informed us last week that the fault arises from some greater
structural issue that recently occurred in the complex. We will like some
verification and clarification on this. An indefinite allowance for repair time
is unacceptable regardless of how 'great' the fault that causes the intercom
system is, especially now we were not given any details on the problem. We will
like a definite time all the repairs can be finalised and when we can use our
intercom, especially since we are stripped of the use of an integral facility
to our property for already more than a month. We will also like to see the
strata finding out who caused this fault in the system and make that person pay
for the repair as oppose to letting the owner corporation footing the bill.
This issue had continued long enough. We find it no longer acceptable for the
strata management to send a one sentence email forwarding our grievance to the
building manager and then have both parties engage in radio silence for a week
until we email you our further grievances. We find it incredulous that we as
the owner has to constantly probe and ask the strata and the building manager
for any morsel of information. We also find it offensive that our query is
being passed back and forth between the strata and the building management. It
is time for the strata and the building manager to take up the initiative to
resolve the intercom problem promptly and in the process actively inform us the
repair progress by email.
We do expect a more substantial reply from the strata management this time. It
is not our duty to chase up the building management.
Yours faithfully,
Hua Wu
________________________________
From: Minh Hua <cpmanagement.strata@xxxxxxxxx>
Sent: Thursday, 23 February 2017 12:43 PM
To: Jin Jack; Wu Hua
Subject: Fwd: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please arrange fixing.
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: Wu Hua <WuHua_9@xxxxxxxxxxx<mailto:WuHua_9@xxxxxxxxxxx>>
Date: Thu, Feb 23, 2017 at 11:38 AM
Subject: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
To: "cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>"
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>
Hi Minh,
It had been nearly a week since we had sent our follow-up email on Sunday. You
still had not given us a response yet; nor had Jack contacted us. The delay is
now unreasonably long.
It should be the strata management's responsibility to chase up the building
manager when prompted by owners, especially when the building manager does not
respond to the owners' request. The current level of service we are being
provided with is anathema to the level of levy we are paying to the strata and
the strata are paying to the building manager. We should be at least notified
of the progress of our repair.
This is not the only aspect of the property management we are dissatisfied
with. The cleaners never wash the duplexes' waste bin. It had resulted in an
odorous and hazardous environment.
We would really like a response to the two enquiries we made today. We are at
the limit of our patience in waiting for an answer that never come.
Regards,
Hua Wu
________________________________
From: Wu Hua
Sent: Sunday, 19 February 2017 11:06 AM
To: Minh Hua
Subject: Re: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Minh,
We had reported the intercom system problem and Jack came to check the outdoor
set well over a week ago. There had been no follow-up after that even though we
were supposed to be contacted for when and who are going to fix the problem. In
fact, we had sent the building manager a direct text enquiring the issue during
the weekdays.
We feel this delay is unreasonable as the entire builder corp is still on
premise. We are certain it should take no more than a week to organise someone
to contact us about a repair. Even if no repairs are being finalised, strata
should inform us about the delay and give us an approximate date when it can be
done. We feel we are owed this much for the levy we are paying.
We will greatly appreciate it if you or Jack can give us a definite date for
repair via email ASAP.
Kind Regards
Hua Wu
________________________________
From: Minh Hua
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>
Sent: Tuesday, 7 February 2017 11:36 PM
To: Jin Jack; Wu Hua
Subject: Fwd: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please check
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: Wu Hua <WuHua_9@xxxxxxxxxxx<mailto:WuHua_9@xxxxxxxxxxx>>
Date: Tue, Feb 7, 2017 at 9:59 PM
Subject: Duplex 13 81-86 Courallie Avenue Intercom/door bell system malfunction
To: Minh Hua
<cpmanagement.strata@xxxxxxxxx<mailto:cpmanagement.strata@xxxxxxxxx>>, Wu Hua
<wuhua_9@xxxxxxxxxxx<mailto:wuhua_9@xxxxxxxxxxx>>
Strata manager,
We are the owner of duplex 13 in Centenary Park. We are composing this email in
regards to a complete failure in our duplex's intercom system.
When visitors press the call button on our intercom system, there are no
responses in our indoor modules. The outdoor module also flashes a yellow light.
We will greatly appreciate it if the strata can fix the issue as soon as
possible.
Kind Regards
Hua Wu
