Hi Kim,
Wu Hua problem actually attended, when I send Jack to check. Problem due to
burn power supply caused by electric surge and black out. Jack ask
contractor Epsilon to and attend and quote repairs as need to deal with
insurance but Epsilon has been slow to response and I ask Jimmy to fix.
There is problem of ordering part as Jimmy get only 3 last 2 weeks ago and
today got some more. I have forwarded wuhua email to Jack and Jimmy so that
they are aware of owner concern of repairs urgently. Noted there 6 units
burnt due to the black out.
Minh
On 22 Mar 2017 09:50, "Kim Wee" <kimhockwee@xxxxxxxxxx> wrote:
Minh Hua
I support Wu Hua complaint about your very selective strategy in response
to the issues being raised by owners to your attention and action. A few of
my emails sent to you for improvement such as Income and Expenditure
Financial Report, you have never replied so far. Frankly speaking, owners
got more equally respect from previous strata managers. You should
acknowledge that the current OC has not been functioning since last EC
meeting dated 14/04/2016, the only two EC members can’t represent owners
until next SC is elected. The agenda of AGM should have reflected all
owners’ concerns and should not be exclusively Strata Management’s Agenda.
The location and time schedule of the meeting is not reflected all owners’
demand, of cause, we know who is the initiator with your good cooperation.
Look forward to your improving in this regards.
Kim Wee
*From:* cpactiongroup-bounce@xxxxxxxxxxxxx [mailto:cpactiongroup-bounce@
freelists.org] *On Behalf Of *Wu Hua
*Sent:* Tuesday, 21 March 2017 10:49 PM
*To:* cpmanagement.strata@xxxxxxxxx
*Cc:* cpactiongroup@xxxxxxxxxxxxx
*Subject:* [cpactiongroup] Fw: Fw: Duplex 13 81-86 Courallie Avenue
Intercom/door bell system malfunction
Minh,
It is truly disappointing that you did not deem it necessary to even
respond to our query. This issue had been persisting for nearly two months
now. There had been no adequate reporting of the fault or attempts of
actual repair. It is atrocious that the strata and the building management
did not even deem the owner important enough to respond to.
In this matter particularly, every action taken by the strata management
require us to prompt you more than once. Even then, the strata management
deem a single sentence referral to someone else is a sufficient response.
It is not. It is insufficient to service especially in light of the steep
strata fee we are paying as the owners. We are not receiving even a
fraction of the strata levy's worth in service.
In fact, we will go so far as to say even the older strata company had been
more effective. A problem such as this would have never been allowed to
continue for nearly two months without any resolution or proper
explanation. We are sure this is not the perception what your company want
the owner corporation to have, of your competence, diligence and ability to
care about the owners.
We will really appreciate it if the strata management can give a proper
response o our 13th March email and resolve the intercom issue quickly with
the building manager.
Yours faithfully
Hua Wu
------------------------------
*From:* Wu Hua
*Sent:* Monday, 13 March 2017 11:37 PM
*To:* Minh Hua
*Cc:* cpactiongroup@xxxxxxxxxxxxx
*Subject:* Re: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell
system malfunction
Hi Minh,
We are composing this email as a follow-up and clarification of the issue
of the intercom. The problem appears to have persisted beyond the bound of
what is reasonable and we have now veered into the realm of the absurd by
waiting more than five weeks for this issue to be resolved. We had
contacted Jack multiple times about the issues and would like some
verification from both of you.
1) Jack first informed us in the week following our second email sent on
the 19th of February that the strata had contacted a technician (or some
person who are capable of such repair) to check the issue and conduct the
preliminary repair. There was an alarming mention of a large bill sent to
the strata for what appears to be an obviously unsatisfactory job. We would
like the* strata's verification that such attempt to repair/inspection had
occurred*. If it had, we will need *assurance that the strata had dealt
with the issue of this bill appropriately* - where since no satisfactory
repair had occurred, the correct course of action is for this technician to
finish their job.
2) Jack informed us last week that the fault arises from some greater
structural issue that recently occurred in the complex. We will like some
verification and clarification on this. An indefinite allowance for repair
time is unacceptable regardless of how 'great' the fault that causes the
intercom system is, especially now we were not given any details on the
problem. We will like a *definite time all the repairs can be finalised and
when we can use our intercom*, especially since we are stripped of the use
of an integral facility to our property for already more than a month. We
will also like to see the* strata finding out who caused this fault in the
system and make that person pay for the repair* as oppose to letting the
owner corporation footing the bill.
This issue had continued long enough. We find it no longer acceptable for
the strata management to send a one sentence email forwarding our grievance
to the building manager and then have both parties engage in radio silence
for a week until we email you our further grievances. We find it
incredulous that we as the owner has to constantly probe and ask the strata
and the building manager for any morsel of information. We also find it
offensive that our query is being passed back and forth between the strata
and the building management. It is time for the strata and the building
manager to take up the initiative to resolve the intercom problem promptly
and in the process actively inform us the repair progress by email.
We do expect a more substantial reply from the strata management this time.
It is not our duty to chase up the building management.
Yours faithfully,
Hua Wu
------------------------------
*From:* Minh Hua <cpmanagement.strata@xxxxxxxxx>
*Sent:* Thursday, 23 February 2017 12:43 PM
*To:* Jin Jack; Wu Hua
*Subject:* Fwd: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell
system malfunction
Hi Jack,
Please arrange fixing.
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: *Wu Hua* <WuHua_9@xxxxxxxxxxx>
Date: Thu, Feb 23, 2017 at 11:38 AM
Subject: Fw: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
To: "cpmanagement.strata@xxxxxxxxx" <cpmanagement.strata@xxxxxxxxx>
Hi Minh,
It had been nearly a week since we had sent our follow-up email on Sunday.
You still had not given us a response yet; nor had Jack contacted us. The
delay is now unreasonably long.
It should be the strata management's responsibility to chase up the
building manager when prompted by owners, especially when the building
manager does not respond to the owners' request. The current level of
service we are being provided with is anathema to the level of levy we are
paying to the strata and the strata are paying to the building manager. We
should be at least notified of the progress of our repair.
This is not the only aspect of the property management we are dissatisfied
with. The cleaners never wash the duplexes' waste bin. It had resulted in
an odorous and hazardous environment.
We would really like a response to the two enquiries we made today. We are
at the limit of our patience in waiting for an answer that never come.
Regards,
Hua Wu
------------------------------
*From:* Wu Hua
*Sent:* Sunday, 19 February 2017 11:06 AM
*To:* Minh Hua
*Subject:* Re: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Minh,
We had reported the intercom system problem and Jack came to check the
outdoor set well over a week ago. There had been no follow-up after that
even though we were supposed to be contacted for when and who are going to
fix the problem. In fact, we had sent the building manager a direct text
enquiring the issue during the weekdays.
We feel this delay is unreasonable as the entire builder corp is still on
premise. We are certain it should take no more than a week to organise
someone to contact us about a repair. Even if no repairs are being
finalised, strata should inform us about the delay and give us an
approximate date when it can be done. We feel we are owed this much for the
levy we are paying.
We will greatly appreciate it if you or Jack can give us a definite date
for repair via email ASAP.
Kind Regards
Hua Wu
------------------------------
*From:* Minh Hua <cpmanagement.strata@xxxxxxxxx>
*Sent:* Tuesday, 7 February 2017 11:36 PM
*To:* Jin Jack; Wu Hua
*Subject:* Fwd: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
Hi Jack,
Please check
Best regards,
Centenary Park Management Pty. Ltd.
Minh Hua
3 South Parade Auburn NSW 2144
Mob: 0419231100
---------- Forwarded message ----------
From: *Wu Hua* <WuHua_9@xxxxxxxxxxx>
Date: Tue, Feb 7, 2017 at 9:59 PM
Subject: Duplex 13 81-86 Courallie Avenue Intercom/door bell system
malfunction
To: Minh Hua <cpmanagement.strata@xxxxxxxxx>, Wu Hua <wuhua_9@xxxxxxxxxxx>
Strata manager,
We are the owner of duplex 13 in Centenary Park. We are composing this
email in regards to a complete failure in our duplex's intercom system.
When visitors press the call button on our intercom system, there are no
responses in our indoor modules. The outdoor module also flashes a yellow
light.
We will greatly appreciate it if the strata can fix the issue as soon as
possible.
Kind Regards
Hua Wu
