[covna] Re: Direct TV
- From: covna@xxxxxxxxxxxxx
- To: "covna@xxxxxxxxxxxxx" <covna@xxxxxxxxxxxxx>
- Date: Sat, 27 Dec 2014 13:25:20 -0600
Worst customer service ever! Gave a neighbor and I the run around numerous
times about fixing a problem. Had several no shows until neighbor called a
local tv station. Once she alerted Time Warner
TV station was coming to film her complaint, two crews were suddenly sent over
to fix the problem.
> On Dec 26, 2014, at 5:35 PM, covna@xxxxxxxxxxxxx wrote:
>
> What are the thoughts about Time Warner?
>
>
> On Friday, December 26, 2014 1:15 PM, "covna@xxxxxxxxxxxxx"
> <covna@xxxxxxxxxxxxx> wrote:
>
>
> Have used Direct TV for over a year. Love the picture and price. During bad
> weather at times I have lost the picture. Overall I am very pleased with it.
> John Sutherland
>
>
> On Tuesday, December 23, 2014 9:58 PM, "covna@xxxxxxxxxxxxx"
> <covna@xxxxxxxxxxxxx> wrote:
>
>
> We did that every year for the first 3. They kept changing what the discount
> was for until this year when it jumped 3 times to bring the cost up to just
> under $300. Claire usually could sweet talk them into giving us a deal, but
> not this time. She went through the customer retention department.
>
> We have 3 TVs hooked up for that price. I was hoping to be able to move
> locations on one of them, but the UVerse boxes don't move easily. The
> salesman's pitch for DirecTV was that with wireless it was easy to change,
> but the installer said $50 to wire up each location.
> Tom
> ----- Original Message -----
> From: covna@xxxxxxxxxxxxx
> To: covna@xxxxxxxxxxxxx
> Sent: Tuesday, December 23, 2014 12:56
> Subject: [covna] Re: Direct TV
>
> If you are interested in keeping your Uverse service - when my AT&T Uverse
> promo expired (after three years), and my bill increased, I was told by
> someone at AT&T Wireless to call Uverse (and ask for the customer retention
> department) and threaten to cancel my service.
>
> I was able to get them to give me another promotion for long-time customers.
> My price stayed the same, and they gave me a one-time credit for being a
> loyal customer.
>
> Bypass customer service and ask for the customer retention department -
> 1-800-288-2020.
>
> Heather Jank
> Ramblewood Dr.
>
> On Tue, Dec 23, 2014 at 12:19 PM, <covna@xxxxxxxxxxxxx> wrote:
> Because of a $100 jump in price last year with AT&T Uverse to nearly
> $300/month, we are considering switching to Direct TV for cable. Is anyone
> using Direct TV? I would like to know your experience with them, what hookup
> problems you may have experienced, whether you are using their wireless, loss
> of signal during rain etc.
>
> Tom Bray
> 9104 Collingwood
> 512-280-4882
>
>
>
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>
>
>
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