[bookshare-discuss] Re: VR stream and daisy downloads from the new site.
- From: Linda Stover <liamskitten@xxxxxxxxx>
- To: bookshare-discuss@xxxxxxxxxxxxx
- Date: Wed, 14 Jan 2009 17:06:26 -0600
Ann and all,
From what I understand of the humanware dynamic, calling tech support
might get you somewhere. Many of the designers of the stream work in
the actual tech support department that oversees it, meaning you might
actually be expressing your concerns to someone who could do something
about it. I had a list of designers/engineers who work in the tech
department; I'll do my best to find it. Barring that, however, it
might still be a good bet to call tech support, both for the reason
detailed above and the fact that at least they will know what you are
talking about.
Courtney
On 1/14/09, Ann Parsons <akp@xxxxxxxxxxxx> wrote:
> Hi Monica, and all,
>
> Re Humanware, they are well aware of the problem. they are well aware
> of the need to upgrade their products. The problem is that they have
> absolutely no regard for their customers; down to the basic courtesy of
> calling or writing Humanware customers to let them know what the
> situation is. They figure they can just allow their customers to sit
> and wait because we're over a barrel. I don't know what to do about
> it, but I feel strongly enough that I'm going to write a letter. Oh, I
> called customer service and the lady knew nothing about what I was
> talking to her about, nothing. This is a major breech of courtesy and
> common decency!
>
> Ann P.
>
> --
> Ann K. Parsons
> Portal Tutoring
> EMAIL: akp@xxxxxxxxxxxx
> web site: http://www.portaltutoring.info
> blog:
> http://www.samobile.net/users/akp/blog
> Skype: Putertutor
>
> "All that is gold does not glitter,
> Not all those who wander are lost."
>
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