[bookshare-discuss] Re: VR stream and daisy downloads from the new site.
- From: Linda Stover <liamskitten@xxxxxxxxx>
- To: bookshare-discuss@xxxxxxxxxxxxx
- Date: Wed, 14 Jan 2009 19:13:02 -0600
Good; I'm glad I'm not the only one who thought that would be the best
way to go.
Courtney
On 1/14/09, A. J. Nolte <a.j.nolte@xxxxxxxxx> wrote:
> yeah, customer service really probably isn't equipped to deal with that.
> With humanware I usually cut straight to their techies.
> ----- Original Message -----
> From: "Linda Stover" <liamskitten@xxxxxxxxx>
> To: <bookshare-discuss@xxxxxxxxxxxxx>
> Sent: Wednesday, January 14, 2009 6:06 PM
> Subject: [bookshare-discuss] Re: VR stream and daisy downloads from the new
> site.
>
>
>> Ann and all,
>>
>> From what I understand of the humanware dynamic, calling tech support
>> might get you somewhere. Many of the designers of the stream work in
>> the actual tech support department that oversees it, meaning you might
>> actually be expressing your concerns to someone who could do something
>> about it. I had a list of designers/engineers who work in the tech
>> department; I'll do my best to find it. Barring that, however, it
>> might still be a good bet to call tech support, both for the reason
>> detailed above and the fact that at least they will know what you are
>> talking about.
>> Courtney
>>
>> On 1/14/09, Ann Parsons <akp@xxxxxxxxxxxx> wrote:
>>> Hi Monica, and all,
>>>
>>> Re Humanware, they are well aware of the problem. they are well aware
>>> of the need to upgrade their products. The problem is that they have
>>> absolutely no regard for their customers; down to the basic courtesy of
>>> calling or writing Humanware customers to let them know what the
>>> situation is. They figure they can just allow their customers to sit
>>> and wait because we're over a barrel. I don't know what to do about
>>> it, but I feel strongly enough that I'm going to write a letter. Oh, I
>>> called customer service and the lady knew nothing about what I was
>>> talking to her about, nothing. This is a major breech of courtesy and
>>> common decency!
>>>
>>> Ann P.
>>>
>>> --
>>> Ann K. Parsons
>>> Portal Tutoring
>>> EMAIL: akp@xxxxxxxxxxxx
>>> web site: http://www.portaltutoring.info
>>> blog:
>>> http://www.samobile.net/users/akp/blog
>>> Skype: Putertutor
>>>
>>> "All that is gold does not glitter,
>>> Not all those who wander are lost."
>>>
>>> Email services provided by the System Access Mobile Network. Visit
>>> www.serotek.com to learn more about accessibility anywhere.
>>> To unsubscribe from this list, send a blank Email to
>>> bookshare-discuss-request@xxxxxxxxxxxxx
>>> Put the word 'unsubscribe' by itself in the Subject line. To get a
>>> list
>>> of available commands, put the word 'help' by itself in the subject line.
>>>
>>>
>> To unsubscribe from this list, send a blank Email to
>> bookshare-discuss-request@xxxxxxxxxxxxx
>> Put the word 'unsubscribe' by itself in the Subject line. To get a list
>> of available commands, put the word 'help' by itself in the subject line.
>>
>
> To unsubscribe from this list, send a blank Email to
> bookshare-discuss-request@xxxxxxxxxxxxx
> Put the word 'unsubscribe' by itself in the Subject line. To get a list
> of available commands, put the word 'help' by itself in the subject line.
>
>
To unsubscribe from this list, send a blank Email to
bookshare-discuss-request@xxxxxxxxxxxxx
Put the word 'unsubscribe' by itself in the Subject line. To get a list of
available commands, put the word 'help' by itself in the subject line.
Other related posts:
