[bookport] Re: error message that freezes computer

  • From: "Kent Keever" <kkeever9@xxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Wed, 7 Nov 2007 15:36:28 -0700


Pamela,

I did what you said and got the message There are No Updates Available for This Software. I have done what Sandy suggested and got the same results. Do you have any other suggestions? Thanks.

Kent


----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, November 07, 2007 2:21 PM
Subject: [bookport] Re: error message that freezes computer


Hi:

It's on the Help menu.  Alt h, u





Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


kkeever9@xxxxxxx 11/07/07 04:12PM >>>

Pamela,

I went to book wizard and could not find the check for update anywhere.
Could you please tell me where I would find it? Thank you for your attention
and help.

Kent

----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, November 07, 2007 1:45 PM
Subject: [bookport] Re: error message that freezes computer


Hi:

The first thing I would do is update the Book Wizard Reader. Go into the
Book Wizard, and pick "Check For Updates" and see if there's a later
version.  That will probably fix it.  Otherwise, we'll have to figure out
what could be in the XML file that is causing this.  Sometimes, though,
updating will fix.




Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


kkeever9@xxxxxxx 11/07/07 03:32PM >>>

Hi,

When I try to download a few of Tom Clancy's books I get this error
message that says Error parsing XML_TEMPLATE_TEXT:

A semi colon character was expected.

At 35:25
Limited Partnership, S&R Literary, Inc. and this edition was published.
This message completely locks up my whole computer and anything I try will
not unlock it which makes me have to shut down my CPU by pushing the
on/off button. When this happens I hear the transfer program beeping like
it is trying to download the book, but it does not. Does anyone know why
this is happening and what will stop it and fix it? Thanks

Kent










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