[bookport] Re: error message that freezes computer
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Wed, 07 Nov 2007 16:21:47 -0500
Hi:
It's on the Help menu. Alt h, u
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> kkeever9@xxxxxxx 11/07/07 04:12PM >>>
Pamela,
I went to book wizard and could not find the check for update anywhere.
Could you please tell me where I would find it? Thank you for your attention
and help.
Kent
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, November 07, 2007 1:45 PM
Subject: [bookport] Re: error message that freezes computer
> Hi:
>
> The first thing I would do is update the Book Wizard Reader. Go into the
> Book Wizard, and pick "Check For Updates" and see if there's a later
> version. That will probably fix it. Otherwise, we'll have to figure out
> what could be in the XML file that is causing this. Sometimes, though,
> updating will fix.
>
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> kkeever9@xxxxxxx 11/07/07 03:32PM >>>
>
> Hi,
>
> When I try to download a few of Tom Clancy's books I get this error
> message that says Error parsing XML_TEMPLATE_TEXT:
>
> A semi colon character was expected.
>
> At 35:25
> Limited Partnership, S&R Literary, Inc. and this edition was published.
> This message completely locks up my whole computer and anything I try will
> not unlock it which makes me have to shut down my CPU by pushing the
> on/off button. When this happens I hear the transfer program beeping like
> it is trying to download the book, but it does not. Does anyone know why
> this is happening and what will stop it and fix it? Thanks
>
> Kent
>
>
>
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