Tim: There are a couple of things you can do, besides sending it in for repair: 1. Make a habit of always inserting the batteries with the flat end first. By doing this, you will avoid putting extra strain and pressure on the battery contacts and eliminate bending or wearing out the contacts. If you put the nub end in first, this will put more pressure on the springs, causing them to bend, thus causing the connection problems you're experiencing. Plus, frequent battery changes can cause this. 2. You can straighten the battery contacts, if they do become bent. Since your unit is still working, then your contacts are probably slightly bent, but eventually, they will bend to the point of not making contact at all. The problem is that as pressure is put on them, they get smashed further into the side of the case, so there is actually more room between the battery and the contact, so you don't get a tight connection. If they are really bent, they don't connect at all. You may need assistance in straightening them, but if careful, it can be done and thus, avoid having to send it in. Just be careful not to break them. And, yes, before we even have to go there, this is why the Book Port 2 will use a different battery design and different contacts. Sincerely, Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> tim@xxxxxxxxxxxxxxxxxxxxxxxx 06/07/07 09:24AM >>> Hi All, Some time ago I read on the list that the weakest point of the current book port was that the battern connectors sometimes give trouble. Well, I thought, "I hope that never happens to me." Well, recently, the book port has been losing power. I have had to remove the battery cover and move the batteries back and forth or sometimes replacing them, meaning taking the same ones out and putting them back in again. My concern about returning the BP to APH is that they could do something that helps for a while, but if this is a chronic problem, what's to keep it from happening six months later? I certainly can't afford to pay a repair bill every 3 6 or 12 months just to fix a chronic problem that may be a fault in the original manufacture of the product. Perhaps the manufacturer, I know it was not APH, should have made a better, more tight, battery well to begin with. Has anyone figured out a way to solve this chronic problem. I thought that Phil especially might have a suggestion since he is a handyman. I know this is off-topic, but he's got a great program called the Blind Handyman on ACBradio that is well worth a listen. Thanks for any suggestions anyone has. And I certainly know that returning the unit to APH is an option. Tim the ----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Monday, June 04, 2007 8:54 AM Subject: [bookport] Re: convering audio Cds to Mp3 >I use a program called CD Extractor, which you can find by doing a > Google search. > > > > Pamela Rader, TECHNICAL SUPPORT > American Printing House For The Blind > 1839 Frankfort Ave. > Louisville, KY 40206 > > PHONE: 1-800-223-1839, Ext. 307 > > >>>> parakeet@xxxxxxxxxxxxxx 06/03/07 07:23PM >>> > Does anyone have a good software program to convert your CDs in to MP3 > so they will work on the Book Port. > I am currently working with Smart CD Ripper and am having some > problems. > I have sent an email to there technical support center, and if I can > get things figured out, I will let you know. > >