[bookport] Re: Problems with BookPort transfer and vista
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 04 Feb 2008 08:53:29 -0500
Hi Larry:
Well, I don't know for sure, but I suspect so. Perhaps other listers will
chime in. I sent your original message on, whenever you reported it
previously, but I haven't gotten any feedback. I'll send a reminder to the
programmers. We're shorthanded at the moment, plus, there was a big technology
conference last week, so I doubt they've had the chance to work on it.
We're sorry for the inconvenience and we appreciate your patience in this
matter.
Pamela
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> larry480@xxxxxxxxxxx 02/04/08 08:45AM >>>
Hi Pamela, I just wanted to remind you that I still can't download DAISY
books to Bookport. I tried finding a work around by not using BookPort
transfer but instead right clicking on the Daisy file, but that didn't work.
Do you know if his is a problem for all Vista users?
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 1:54 PM
Subject: [bookport] Re: Problems with BookPort transfer and vista
> You're welcome. If you don't hear anything in a week or two, just nag me
> about it again.
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> larry480@xxxxxxxxxxx 01/24/08 01:49PM >>>
> OK, I'll wait for you to figure it out. thanks
>
> Larry
> ----- Original Message -----
> From: "PAMELA RADER" <PRADER@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Thursday, January 24, 2008 1:21 PM
> Subject: [bookport] Re: Problems with BookPort transfer and vista
>
>
>> No. They are separate. Book Port Transfer is what you use to transfer.
>> Book Wizard Reader is a Daisy Reader. However, in order to transfer
>> Daisy
>> material, Book Port Transfer needs to get the information out of the
>> Daisy
>> book. And, it gets that from Book Wizard Reader.
>>
>> Usually, they do update simultaneously, however, there have been
>> instances
>> where Book Wizard was not updated, so that's why it doesn't hurt to check
>> it separately. However, I think your issue might be similar to another
>> one we're working on.
>>
>>
>>
>> Pamela Rader, TECHNICAL SUPPORT
>> American Printing House For The Blind
>> 1839 Frankfort Ave.
>> Louisville, KY 40206
>>
>> PHONE: 1-800-223-1839, Ext. 307
>>
>>
>>>>> larry480@xxxxxxxxxxx 01/24/08 01:09PM >>>
>> So Book Wizard is the same program as BookPort transfer? I went to three
>> BP
>> transfer options and clicked on update software. There were no updates
>> available (anyway, it checks automatically for updates each time I open
>> it).
>> But do I need to specifically update Book Wizard aside fro BP Transfer?
>> if
>> so, how?
>> ----- Original Message -----
>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>> To: <bookport@xxxxxxxxxxxxx>
>> Sent: Thursday, January 24, 2008 12:07 PM
>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>
>>
>>> Hi Larry:
>>>
>>> Yes, this would be a Book Wizard error, which is why I suggested
>>> updating
>>> the Book Wizard Reader program. We have also had other reports of a
>>> similar error with Vistan and we're looking into it.
>>>
>>>
>>> Pamela Rader, TECHNICAL SUPPORT
>>> American Printing House For The Blind
>>> 1839 Frankfort Ave.
>>> Louisville, KY 40206
>>>
>>> PHONE: 1-800-223-1839, Ext. 307
>>>
>>>
>>>>>> larry480@xxxxxxxxxxx 01/24/08 11:13AM >>>
>>> Is Book Wizard part of Book Port transfer? Because the error message
>>> comes
>>> in a box called "Book Wizard message" and it says "ERROR! Failed to
>>> create
>>> XML Document." But the document isn't XML, it's .opf (is that the right
>>> suffix for Daisy books?) Vista has been out for quite awhile and I can't
>>> imagine that if it's a Vista compatility problem no one has brought it
>>> up
>>> before me.
>>> ----- Original Message -----
>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>> To: <bookport@xxxxxxxxxxxxx>
>>> Sent: Thursday, January 24, 2008 10:25 AM
>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>
>>>
>>>> Hi Larry:
>>>>
>>>> Unfortunately, I don't have Vista here, so perhaps Keith will have
>>>> something or another lister can tell you if they've been able to
>>>> transfer
>>>> any Daisy files from Book share, using Vista.
>>>>
>>>>
>>>>
>>>> Pamela Rader, TECHNICAL SUPPORT
>>>> American Printing House For The Blind
>>>> 1839 Frankfort Ave.
>>>> Louisville, KY 40206
>>>>
>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>
>>>>
>>>>>>> larry480@xxxxxxxxxxx 01/24/08 10:15AM >>>
>>>> I tried a few different files. Is there a Daisy file that you know
>>>> works
>>>> that I can use to test my Bookport and transfer software?
>>>> ----- Original Message -----
>>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>>> To: <bookport@xxxxxxxxxxxxx>
>>>> Sent: Thursday, January 24, 2008 9:32 AM
>>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>>
>>>>
>>>>> Possibly, or it could be those files.
>>>>>
>>>>>
>>>>>
>>>>> Pamela Rader, TECHNICAL SUPPORT
>>>>> American Printing House For The Blind
>>>>> 1839 Frankfort Ave.
>>>>> Louisville, KY 40206
>>>>>
>>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>>
>>>>>
>>>>>>>> larry480@xxxxxxxxxxx 01/24/08 09:28AM >>>
>>>>> yes, only with Daisy books. I did check for updates -- none. Not with
>>>>> Web
>>>>> pages or txt books. Could it be a problem with Bookshare's unpack tool
>>>>> and
>>>>> Vista?
>>>>> ----- Original Message -----
>>>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>>>> To: <bookport@xxxxxxxxxxxxx>
>>>>> Sent: Thursday, January 24, 2008 8:25 AM
>>>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>>>
>>>>>
>>>>>> Hi:
>>>>>>
>>>>>> Are you getting this error when trying to send a Daisy Book? If so,
>>>>>> you
>>>>>> might want to go into Book Wizard Reader from your desktop and go to
>>>>>> the
>>>>>> Help menu and select the "Check For Updates" and see if there's an
>>>>>> update
>>>>>> available.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Pamela Rader, TECHNICAL SUPPORT
>>>>>> American Printing House For The Blind
>>>>>> 1839 Frankfort Ave.
>>>>>> Louisville, KY 40206
>>>>>>
>>>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>>>
>>>>>>
>>>>>>>>> larry480@xxxxxxxxxxx 01/23/08 07:02PM >>>
>>>>>> addendum to the below. I get error message: ERROR! Failed to create
>>>>>> XML
>>>>>> Document.
>>>>>> ----- Original Message -----
>>>>>> From: Larry Stevens
>>>>>> To: bookport@xxxxxxxxxxxxx
>>>>>> Sent: Wednesday, January 23, 2008 6:55 PM
>>>>>> Subject: Problems with BookPort transfer and vista
>>>>>>
>>>>>>
>>>>>> Hi. I just upgraded to Vista. I can no longer transfer DAISY format
>>>>>> files
>>>>>> to bookport. I have been able to transfer HTML files. Any ideas?
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Larry
>>>>>>
>>>>>>
>>>>>>
>>>>>
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