Larry, actually even when I just open BookPort Wizard, I get the same error message. Have you been able to run Wizard and move Daisy files into BookPort using Vista? I'd like to try to solve this since I have not been able to move Daisy books into BookPort since I upgraded to Vista about two weeks ago. ----- Original Message ----- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
To: "PAMELA RADER" <PRADER@xxxxxxx>; <bookport@xxxxxxxxxxxxx> Cc: "KEITH CREASY" <KCREASY@xxxxxxx> Sent: Monday, February 04, 2008 9:27 AM Subject: [bookport] Re: Problems with BookPort transfer and vista
This actually looks like more of an error with a specific book. Can you give us the name of the title that is giving you this error?PAMELA RADER Monday, February 04, 2008 8:53:29 AM >>>Hi Larry:Well, I don't know for sure, but I suspect so. Perhaps other listers will chime in. I sent your original message on, whenever you reported it previously, but I haven't gotten any feedback. I'll send a reminder to the programmers. We're shorthanded at the moment, plus, there was a big technology conference last week, so I doubt they've had the chance to work on it.We're sorry for the inconvenience and we appreciate your patience in this matter.Pamela Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 02/04/08 08:45AM >>>Hi Pamela, I just wanted to remind you that I still can't download DAISY books to Bookport. I tried finding a work around by not using BookPorttransfer but instead right clicking on the Daisy file, but that didn't work.Do you know if his is a problem for all Vista users?----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>To: <bookport@xxxxxxxxxxxxx> Sent: Thursday, January 24, 2008 1:54 PM Subject: [bookport] Re: Problems with BookPort transfer and vistaYou're welcome. If you don't hear anything in a week or two, just nag me about it again. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 01/24/08 01:49PM >>>OK, I'll wait for you to figure it out. thanks Larry----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>To: <bookport@xxxxxxxxxxxxx> Sent: Thursday, January 24, 2008 1:21 PM Subject: [bookport] Re: Problems with BookPort transfer and vistaNo. They are separate. Book Port Transfer is what you use to transfer. Book Wizard Reader is a Daisy Reader. However, in order to transfer Daisy material, Book Port Transfer needs to get the information out of the Daisy book. And, it gets that from Book Wizard Reader. Usually, they do update simultaneously, however, there have been instanceswhere Book Wizard was not updated, so that's why it doesn't hurt to checkit separately. However, I think your issue might be similar to another one we're working on. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 01/24/08 01:09PM >>>So Book Wizard is the same program as BookPort transfer? I went to three BP transfer options and clicked on update software. There were no updates available (anyway, it checks automatically for updates each time I open it). But do I need to specifically update Book Wizard aside fro BP Transfer? if so, how?----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>To: <bookport@xxxxxxxxxxxxx> Sent: Thursday, January 24, 2008 12:07 PM Subject: [bookport] Re: Problems with BookPort transfer and vistaHi Larry: Yes, this would be a Book Wizard error, which is why I suggested updating the Book Wizard Reader program. We have also had other reports of a similar error with Vistan and we're looking into it. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 01/24/08 11:13AM >>>Is Book Wizard part of Book Port transfer? Because the error message comes in a box called "Book Wizard message" and it says "ERROR! Failed to createXML Document." But the document isn't XML, it's .opf (is that the right suffix for Daisy books?) Vista has been out for quite awhile and I can'timagine that if it's a Vista compatility problem no one has brought it up before me.----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>To: <bookport@xxxxxxxxxxxxx> Sent: Thursday, January 24, 2008 10:25 AM Subject: [bookport] Re: Problems with BookPort transfer and vistaHi Larry: Unfortunately, I don't have Vista here, so perhaps Keith will have something or another lister can tell you if they've been able to transfer any Daisy files from Book share, using Vista. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 01/24/08 10:15AM >>>I tried a few different files. Is there a Daisy file that you know works that I can use to test my Bookport and transfer software?----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>To: <bookport@xxxxxxxxxxxxx> Sent: Thursday, January 24, 2008 9:32 AM Subject: [bookport] Re: Problems with BookPort transfer and vistaPossibly, or it could be those files. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 01/24/08 09:28AM >>>yes, only with Daisy books. I did check for updates -- none. Not with Webpages or txt books. Could it be a problem with Bookshare's unpack tooland Vista?----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>To: <bookport@xxxxxxxxxxxxx> Sent: Thursday, January 24, 2008 8:25 AM Subject: [bookport] Re: Problems with BookPort transfer and vistaHi: Are you getting this error when trying to send a Daisy Book? If so, you might want to go into Book Wizard Reader from your desktop and go to the Help menu and select the "Check For Updates" and see if there's an update available. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307larry480@xxxxxxxxxxx 01/23/08 07:02PM >>>addendum to the below. I get error message: ERROR! Failed to create XML Document.----- Original Message ----- From: Larry StevensTo: bookport@xxxxxxxxxxxxx Sent: Wednesday, January 23, 2008 6:55 PM Subject: Problems with BookPort transfer and vista Hi. I just upgraded to Vista. I can no longer transfer DAISY format files to bookport. I have been able to transfer HTML files. Any ideas? Thanks Larry