[bookport] Re: Problems with BookPort transfer and vista

  • From: "Larry Stevens" <larry480@xxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 4 Feb 2008 08:45:11 -0500

Hi Pamela, I just wanted to remind you that I still can't download DAISY books to Bookport. I tried finding a work around by not using BookPort transfer but instead right clicking on the Daisy file, but that didn't work. Do you know if his is a problem for all Vista users? ----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 

To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 1:54 PM
Subject: [bookport] Re: Problems with BookPort transfer and vista
You're welcome. If you don't hear anything in a week or two, just nag me about it again. 



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



larry480@xxxxxxxxxxx 01/24/08 01:49PM >>>

OK, I'll wait for you to figure it out. thanks

Larry
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 1:21 PM
Subject: [bookport] Re: Problems with BookPort transfer and vista



No.  They are separate.  Book Port Transfer is what you use to transfer.
Book Wizard Reader is a Daisy Reader. However, in order to transfer Daisy material, Book Port Transfer needs to get the information out of the Daisy 
book.  And, it gets that from Book Wizard Reader.
Usually, they do update simultaneously, however, there have been instances 
where Book Wizard was not updated, so that's why it doesn't hurt to check
it separately.  However, I think your issue might be similar to another
one we're working on.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



larry480@xxxxxxxxxxx 01/24/08 01:09PM >>>

So Book Wizard is the same program as BookPort transfer? I went to three
BP
transfer options and clicked on update software. There were  no updates
available (anyway, it checks automatically for updates each time I open
it).
But do I need to specifically update Book Wizard aside fro BP Transfer? if 
so, how?
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 12:07 PM
Subject: [bookport] Re: Problems with BookPort transfer and vista



Hi Larry:
Yes, this would be a Book Wizard error, which is why I suggested updating 
the Book Wizard Reader program.  We have also had other reports of a
similar error with Vistan and we're looking into it.


Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



larry480@xxxxxxxxxxx 01/24/08 11:13AM >>>

Is Book Wizard part of Book Port transfer? Because the error message
comes
in a box called "Book Wizard message" and it says "ERROR! Failed to
create
XML Document." But the document isn't XML, it's .opf  (is that the right
suffix for Daisy books?) Vista has been out for quite awhile and I can't
imagine that if it's a Vista compatility problem no one has brought it up 
before me.
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 10:25 AM
Subject: [bookport] Re: Problems with BookPort transfer and vista



Hi Larry:

Unfortunately, I don't have Vista here, so perhaps Keith will have
something or another lister can tell you if they've been able to
transfer
any Daisy files from Book share, using Vista.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



larry480@xxxxxxxxxxx 01/24/08 10:15AM >>>
I tried a few different files. Is there a Daisy file that you know works 
that I can use to test my Bookport and transfer software?
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 9:32 AM
Subject: [bookport] Re: Problems with BookPort transfer and vista



Possibly, or it could be those files.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



larry480@xxxxxxxxxxx 01/24/08 09:28AM >>>

yes, only with Daisy books. I did check for updates -- none. Not with
Web
pages or txt books. Could it be a problem with Bookshare's unpack tool
and
Vista?
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, January 24, 2008 8:25 AM
Subject: [bookport] Re: Problems with BookPort transfer and vista



Hi:

Are you getting this error when trying to send a Daisy Book?  If so,
you
might want to go into Book Wizard Reader from your desktop and go to
the
Help menu and select the "Check For Updates" and see if there's an
update
available.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



larry480@xxxxxxxxxxx 01/23/08 07:02PM >>>

addendum to the below. I get error message: ERROR! Failed to create
XML
Document.
----- Original Message ----- From: Larry Stevens 
 To: bookport@xxxxxxxxxxxxx
 Sent: Wednesday, January 23, 2008 6:55 PM
 Subject: Problems with BookPort transfer and vista


 Hi. I just upgraded to Vista. I can no longer transfer DAISY format
files
to bookport. I have been able to transfer HTML files. Any ideas?

 Thanks

 Larry

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