[bookport] Re: Problems with BookPort transfer and vista
- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
- To: <larry480@xxxxxxxxxxx>, <bookport@xxxxxxxxxxxxx>
- Date: Tue, 05 Feb 2008 09:25:39 -0500
Absolutely, I do it all the time.
Keith is out today, but I'm copying him on this message. He is the developer,
and he may have some insight I will miss, but I think I may be able to suggest
something to get you running.
1. Uninstall Book Wizard Reader.
2. At the Run dialog, type %userprofile% and press enter
3. Find the folder local settings and open it.
4. Find the folder Application Data and open it.
5. Find the folder APH and open it
6. Find the folder Book Wizard and delete it.
7. Download www.aph.org/tech/bwr_setup.exe and install it.
Please let me know if you still get the error.
>>> "Larry Stevens" <larry480@xxxxxxxxxxx> Monday, February 04, 2008 4:47:56 PM
>>> >>>
Larry, actually even when I just open BookPort Wizard, I get the same error
message. Have you been able to run Wizard and move Daisy files into BookPort
using Vista? I'd like to try to solve this since I have not been able to
move Daisy books into BookPort since I upgraded to Vista about two weeks
ago.
----- Original Message -----
From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
To: "PAMELA RADER" <PRADER@xxxxxxx>; <bookport@xxxxxxxxxxxxx>
Cc: "KEITH CREASY" <KCREASY@xxxxxxx>
Sent: Monday, February 04, 2008 9:27 AM
Subject: [bookport] Re: Problems with BookPort transfer and vista
> This actually looks like more of an error with a specific book. Can you
> give us the name of the title that is giving you this error?
>
>>>> PAMELA RADER Monday, February 04, 2008 8:53:29 AM >>>
> Hi Larry:
>
> Well, I don't know for sure, but I suspect so. Perhaps other listers will
> chime in. I sent your original message on, whenever you reported it
> previously, but I haven't gotten any feedback. I'll send a reminder to
> the programmers. We're shorthanded at the moment, plus, there was a big
> technology conference last week, so I doubt they've had the chance to work
> on it.
>
> We're sorry for the inconvenience and we appreciate your patience in this
> matter.
>
> Pamela
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> larry480@xxxxxxxxxxx 02/04/08 08:45AM >>>
> Hi Pamela, I just wanted to remind you that I still can't download DAISY
> books to Bookport. I tried finding a work around by not using BookPort
> transfer but instead right clicking on the Daisy file, but that didn't
> work.
> Do you know if his is a problem for all Vista users?
> ----- Original Message -----
> From: "PAMELA RADER" <PRADER@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Thursday, January 24, 2008 1:54 PM
> Subject: [bookport] Re: Problems with BookPort transfer and vista
>
>
>> You're welcome. If you don't hear anything in a week or two, just nag me
>> about it again.
>>
>>
>>
>> Pamela Rader, TECHNICAL SUPPORT
>> American Printing House For The Blind
>> 1839 Frankfort Ave.
>> Louisville, KY 40206
>>
>> PHONE: 1-800-223-1839, Ext. 307
>>
>>
>>>>> larry480@xxxxxxxxxxx 01/24/08 01:49PM >>>
>> OK, I'll wait for you to figure it out. thanks
>>
>> Larry
>> ----- Original Message -----
>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>> To: <bookport@xxxxxxxxxxxxx>
>> Sent: Thursday, January 24, 2008 1:21 PM
>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>
>>
>>> No. They are separate. Book Port Transfer is what you use to transfer.
>>> Book Wizard Reader is a Daisy Reader. However, in order to transfer
>>> Daisy
>>> material, Book Port Transfer needs to get the information out of the
>>> Daisy
>>> book. And, it gets that from Book Wizard Reader.
>>>
>>> Usually, they do update simultaneously, however, there have been
>>> instances
>>> where Book Wizard was not updated, so that's why it doesn't hurt to
>>> check
>>> it separately. However, I think your issue might be similar to another
>>> one we're working on.
>>>
>>>
>>>
>>> Pamela Rader, TECHNICAL SUPPORT
>>> American Printing House For The Blind
>>> 1839 Frankfort Ave.
>>> Louisville, KY 40206
>>>
>>> PHONE: 1-800-223-1839, Ext. 307
>>>
>>>
>>>>>> larry480@xxxxxxxxxxx 01/24/08 01:09PM >>>
>>> So Book Wizard is the same program as BookPort transfer? I went to three
>>> BP
>>> transfer options and clicked on update software. There were no updates
>>> available (anyway, it checks automatically for updates each time I open
>>> it).
>>> But do I need to specifically update Book Wizard aside fro BP Transfer?
>>> if
>>> so, how?
>>> ----- Original Message -----
>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>> To: <bookport@xxxxxxxxxxxxx>
>>> Sent: Thursday, January 24, 2008 12:07 PM
>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>
>>>
>>>> Hi Larry:
>>>>
>>>> Yes, this would be a Book Wizard error, which is why I suggested
>>>> updating
>>>> the Book Wizard Reader program. We have also had other reports of a
>>>> similar error with Vistan and we're looking into it.
>>>>
>>>>
>>>> Pamela Rader, TECHNICAL SUPPORT
>>>> American Printing House For The Blind
>>>> 1839 Frankfort Ave.
>>>> Louisville, KY 40206
>>>>
>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>
>>>>
>>>>>>> larry480@xxxxxxxxxxx 01/24/08 11:13AM >>>
>>>> Is Book Wizard part of Book Port transfer? Because the error message
>>>> comes
>>>> in a box called "Book Wizard message" and it says "ERROR! Failed to
>>>> create
>>>> XML Document." But the document isn't XML, it's .opf (is that the
>>>> right
>>>> suffix for Daisy books?) Vista has been out for quite awhile and I
>>>> can't
>>>> imagine that if it's a Vista compatility problem no one has brought it
>>>> up
>>>> before me.
>>>> ----- Original Message -----
>>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>>> To: <bookport@xxxxxxxxxxxxx>
>>>> Sent: Thursday, January 24, 2008 10:25 AM
>>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>>
>>>>
>>>>> Hi Larry:
>>>>>
>>>>> Unfortunately, I don't have Vista here, so perhaps Keith will have
>>>>> something or another lister can tell you if they've been able to
>>>>> transfer
>>>>> any Daisy files from Book share, using Vista.
>>>>>
>>>>>
>>>>>
>>>>> Pamela Rader, TECHNICAL SUPPORT
>>>>> American Printing House For The Blind
>>>>> 1839 Frankfort Ave.
>>>>> Louisville, KY 40206
>>>>>
>>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>>
>>>>>
>>>>>>>> larry480@xxxxxxxxxxx 01/24/08 10:15AM >>>
>>>>> I tried a few different files. Is there a Daisy file that you know
>>>>> works
>>>>> that I can use to test my Bookport and transfer software?
>>>>> ----- Original Message -----
>>>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>>>> To: <bookport@xxxxxxxxxxxxx>
>>>>> Sent: Thursday, January 24, 2008 9:32 AM
>>>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>>>
>>>>>
>>>>>> Possibly, or it could be those files.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Pamela Rader, TECHNICAL SUPPORT
>>>>>> American Printing House For The Blind
>>>>>> 1839 Frankfort Ave.
>>>>>> Louisville, KY 40206
>>>>>>
>>>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>>>
>>>>>>
>>>>>>>>> larry480@xxxxxxxxxxx 01/24/08 09:28AM >>>
>>>>>> yes, only with Daisy books. I did check for updates -- none. Not with
>>>>>> Web
>>>>>> pages or txt books. Could it be a problem with Bookshare's unpack
>>>>>> tool
>>>>>> and
>>>>>> Vista?
>>>>>> ----- Original Message -----
>>>>>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>>>>>> To: <bookport@xxxxxxxxxxxxx>
>>>>>> Sent: Thursday, January 24, 2008 8:25 AM
>>>>>> Subject: [bookport] Re: Problems with BookPort transfer and vista
>>>>>>
>>>>>>
>>>>>>> Hi:
>>>>>>>
>>>>>>> Are you getting this error when trying to send a Daisy Book? If so,
>>>>>>> you
>>>>>>> might want to go into Book Wizard Reader from your desktop and go to
>>>>>>> the
>>>>>>> Help menu and select the "Check For Updates" and see if there's an
>>>>>>> update
>>>>>>> available.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Pamela Rader, TECHNICAL SUPPORT
>>>>>>> American Printing House For The Blind
>>>>>>> 1839 Frankfort Ave.
>>>>>>> Louisville, KY 40206
>>>>>>>
>>>>>>> PHONE: 1-800-223-1839, Ext. 307
>>>>>>>
>>>>>>>
>>>>>>>>>> larry480@xxxxxxxxxxx 01/23/08 07:02PM >>>
>>>>>>> addendum to the below. I get error message: ERROR! Failed to create
>>>>>>> XML
>>>>>>> Document.
>>>>>>> ----- Original Message -----
>>>>>>> From: Larry Stevens
>>>>>>> To: bookport@xxxxxxxxxxxxx
>>>>>>> Sent: Wednesday, January 23, 2008 6:55 PM
>>>>>>> Subject: Problems with BookPort transfer and vista
>>>>>>>
>>>>>>>
>>>>>>> Hi. I just upgraded to Vista. I can no longer transfer DAISY format
>>>>>>> files
>>>>>>> to bookport. I have been able to transfer HTML files. Any ideas?
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> Larry
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
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