[bookport] Re: Christopher, don't act hastily!

From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Date: Mon, 03 Oct 2005 10:18:32 -0400
That's really up to them and what their return policies are. It is
warrantied for 1 year. However, if you send it to us, you'll need to
also get us a copy of any paperwork or receipt that will show us when
you got it.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


>>> spiritssight@xxxxxxxxx 09/30/05 10:35PM >>>
Ok, Would I be able to go to hte local APH here in Mass I think thats
the org in a building that I have been in and have them replace it, if
so I would not have a problem doing so?  Pam? I may of spelt your name
wrong.

It would mean that I could get back to using it right away where
mailing which I don't like doing for any thing takes toooooo long of a
time. And if I had the money I would just ship it.

Any how like I said I am not puting in no way or form APH down as I
think they are a great company that does look out for the best of its
custormers.

Christopher


On 9/30/05, Chris Hill <hillco@xxxxxxxxxxxxx> wrote:
> Stuff happens.  I'd mail it back and let them try again.  If I gave
up
> on every device I've used that had a problem, I'd be back with a
slate
> and stylus.
>
>
> On Fri, 30 Sep 2005 22:20:02 -0400, you wrote:
>
> >Like I said the device is a great one but it appears to be unstable
> >when it comes to the mp3 decoder, which after only having it for 5
> >days when on me.  IT only plays white noise now.  Then I read all
the
> >time on here about the problems that are happening.  When the
device
> >WAS working I was using it allllll the time (5 days that is)  the
> >voice other wise is the a good voice as I have a very had time
> >understanding it but when using mp3s books / audio or even smell
> >amounts of text it is a great device for me.  But I don't have the
> >time or energe to have to send it back to APH which I was suppose
to
> >do in very late Augest but I have not as I HATE going to the post
> >office / shoping and I should not have to for the aspect of
hardware
> >being defected (mp3 decoder) if it was not hardware then they would
be
> >able to send a program / flash rom to just fix the issue with out
> >having to go through the whole prossess of sending it back.
> >
> >Any how like I said it is a great device but if I can not count on
a
> >peice of hardware to be able to last more then 5 days in this case
> >then to me its not worth the time to go back and forth with having
it
> >fixed and being with out it for long period of time as most likly
it
> >would have to be sent to Springer.
> >
> >BUT I am not puting down APH as they came out with a great product
> >that is going to get even greater in time.
> >
> >Thanks
> >Christopher
>
>
>
[bookport] Re: Christopher, don't act hastily!

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