This list is one of the few exceptions to the "you never hear from a
problem-free user" rule. That says something right there, I think, to what
a great product the BP is.
Bruce
-- Bruce Toews E-mail and MSN/Windows Messenger: DogRiver@xxxxxxxx Web Site (including info on my weekly commentaries): http://www.ogts.net Info on the Best TV Show of All Time: http://www.cornergas.com
On Fri, 24 Feb 2006, David Allen wrote:
Hi list:
Sarah C makes a valid point, as always. You never hear from a problem free user. The problems that I have encountered have been miner and generally solved by reading the manual. Never had to send mine in for any reason. Guess I've had mine a couple years or so. The original firmware on it was 1.04 if memory serves correctly.
This prompts me to wonder how many book ports have been sold? and 2, how many subscribed to this list? It would be interesting to know.
Cheers,
Dave
----- Original Message ----- From: "Sarah Cranston" <cranston.sarah@xxxxxxxxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, February 24, 2006 6:57 AM
Subject: [bookport] Re: Book Port not working/ warranty
Another thing to consider is that this list, being the BookPort list, gets a large amount of its traffic from people who are having problems with their BookPorts. No one writes to a list and says, "I just love this product, I've never had a problem with it." <Grin.> So, I'll do just that. <Smiles> I've had my BP for almost three years and have never experienced any of these problems. It does need the occasional reset, but it's never crashed for 24 hours, and it's never had to go back to APH for repair. I love my BookPort, wouldn't know what to do without it!
Sarah
-----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of emai7s Sent: Thursday, February 23, 2006 11:50 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Book Port not working/ warranty
> Don't get me wrong, I love my new BP. I've just noticed a > lot of complaints on here about BP's going bad and having to > resort to taking batteries and cards out for a day or sending > back for repairs. Is this just a few people this is > happening to or is it really an issue?
Well, it's happened to me three times in about 18 months, so it's a serious issue as far as I am concerned.
But APH warranty support is great - they really stand behind their products. If your Book Port does fail, I'm sure APH will do their best to get you up and running again as quickly as possible. So you certainly don't have to worry about being left high and dry with a broken Book Port.
Peter
