[bookcourier] Re: update install problem
- From: "Brian Miller" <brian-r-miller@xxxxxxxxx>
- To: <bookcourier@xxxxxxxxxxxxx>
- Date: Mon, 16 Jan 2006 06:58:09 -0800
Hi Katie,
How do you know for sure if the firmware update took? How do you check?
More importantly, what changes have been made? I didn't see a summary on
the website.
Thanks so much,
Brian Miller
----- Original Message -----
From: "Katie Walker" <katie@xxxxxxxxxxxxxxxxxxx>
To: <bookcourier@xxxxxxxxxxxxx>
Sent: Sunday, January 15, 2006 6:41 PM
Subject: [bookcourier] Re: update install problem
> Don and Neil,
>
> We are working on a manual update procedure that will allow you both
> to update your firmware again even though the Transfer Tool thinks
> your current firmware is the latest. As soon as the code is ready, we
> will mail it to you individually.
>
> If anyone else experiences a similar installation problem with the
> BookCourier firmware, please send an email to support@xxxxxxxxxxxxxxx
> and we'll be happy to help you out.
>
> Thanks,
> Katie
>
> At 03:12 PM 1/15/2006, you wrote:
> >Hi,
> >
> >I'm hoping someone has some suggestions here.
> >
> >I installed the transfer tool upgrade on my pc. I did not uninstall
> >the old transfer tool version first, just installed the new over it.
> >
> >This install did not work well with window eyes and had to use the
> >mouse pointer but finally got it installed.
> >
> >I then connected the bc to the usb port and the transfer tool
> >started. I did a check for updates and found the firmware update
> >and clicked yes to start the
> >process.
> >
> >The files were reported as copied and I got the message on the pc to
> >disconnect the bc from the computer to complete the install.
> >
> >I hit okay and then disconnected the bc. I did hear a couple of
> >messages and waited for approximately one minute but didn't hear any
> >beeps indicating the
> >unit went to sleep.
> >
> >The message said to wait about 30 seconds, but I decided to give it
> >a full minute.
> >
> >When I attempted to use the bc, it appeared to be sluggish and the
> >buttons such as volume and library were not announcing. I hit the
> >settings button and
> >got a message saying announcements missing. When trying to scroll
> >through settings I keep getting this announcements missing
> >message. And, none of
> >the other controls will announce their functions and I don't seem to
> >be able to go into the library and scroll through the items.
> >
> >When I did the upgrade I had a 1 Gb card in the unit rather than the
> >256 Mb card which came with the bc.
> >
> >There appears to be no way of doing the firmware upgrade again as
> >the transfer tool now reports that I have the latest firmware version.
> >
> >As it is, the bc is really not usable.
> >
> >Does anyone have any way I can get out of this short of sending it
> >to Springer?
> >
> >Thanks,
> >
> >Don
>
> Katie Walker
> Springer Design, Inc.
> katie@xxxxxxxxxxxxxxxxxxx
>
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