[amayausers.com] Re: how to fire a customer?
- From: "John Yaglenski" <john@xxxxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 22 Mar 2010 22:05:33 -0400
Ed:
You stole my reply. That will be $2.53. You can send me a check ;)
LOL
- - - -
John Yaglenski
President / Chief Executive Officer
Levelbest Communications
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----------------------------------------
From: e3m@xxxxxxx
Sent: Monday, March 22, 2010 9:37 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers.com] Re: how to fire a customer?
Carol, I've got the perfect line....... You say: "I've given it some
thought and I (we're) not going to be able to help you with this job... It
is unfortunately outside of my "comfort zone" or "level of expertise". You
might want to consider "Such & Such" down the street. I understand they do
this type of work." and possibly....... "We're only going to be able to
offer embroidery on garments our company (we) supply." Good Luck Carol,
Ed -------------- Original message from "Magalis Fernandez"
<magalis@xxxxxxxxxxx>: --------------
Hi Carol, If you don't want to do the job and don't feel confortable
with the design don't do it. You don't want to be responsible in replacing
the towels (I have that clause in my company policy). I had rejected
some jobs in the past. There is nothing wrong telling the truth, follow
your guts feeling. Maggie ----- Original Message ----- From: Carol
Brussel To: amayausers@xxxxxxxxxxxxx Sent: Monday, March 22, 2010 2:13 PM
Subject: [amayausers.com] how to fire a customer?
Well, one would think that someone like me, who can hardly every turn up a
customer for anything, would want to not do a job for a customer, but here
it is. What's the best way to tell someone you will not be able to do their
job? This person has dropped off some towels, so I can certainly return
them to her. Anyone have a suggestion? I can easily think of some nice
polite white lies, but the bottom line is, I am not communicating well with
her. It's monograms which I realize is something I have absolutely no
experience of or idea how to do, so I can't make any decent suggestions for
her, and she's taken up so much of my time already with constant emails and
questions that I can hardly face doing the sewing. My luck has been very
poor lately with doing even the most basic items, and I can see myself
buying new towels from Restoration Hardware to replace these and I just
don't want to do it. I am basically a truthful person, so I would rather
say, I'm not feeling like I can do this properly, you need to find someone
else. But maybe that's not totally necessary or advisable? Suggestions?
Carol Brussel
Brussel Embroidery
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