[amayausers.com] Re: how to fire a customer?
- From: "John Yaglenski" <john@xxxxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 22 Mar 2010 18:26:34 -0400
I think we all have folks who don't understand that your time is money, so
you could charge appropriately for that - in other words... price yourself
out of the job or price it at a point where if you have to do it, it's
actually worth your time.
You could also look up your competition and tell them a huge corporate
order just came in and you don't have the time to do one or two off's right
now - but you might want to try "XYZ Embroidery" who does this sort of
thing.
Lastly, you could also just tell them - you simply don't embroider on
customer supplied goods.
I think we all run into folks like this who think that their $20 worth of
work on 4 towels is worth 20 emails and 3 phone calls. We had a client
once wanting us to come to their home to figure out colors for embroidery
on pillows so it would match their decor. I had to be honest and say, it
wasn't worth the gas it took to get there... we wouldn't make any money on
the job and that we unfortunately had to decline the work.
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From: "Carol Brussel" <brusselembroidery@xxxxxxxxx>
Sent: Monday, March 22, 2010 6:14 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers.com] how to fire a customer?
Well, one would think that someone like me, who can hardly every turn up a
customer for anything, would want to not do a job for a customer, but here
it is. What's the best way to tell someone you will not be able to do their
job? This person has dropped off some towels, so I can certainly return
them to her. Anyone have a suggestion? I can easily think of some nice
polite white lies, but the bottom line is, I am not communicating well with
her. It's monograms which I realize is something I have absolutely no
experience of or idea how to do, so I can't make any decent suggestions for
her, and she's taken up so much of my time already with constant emails and
questions that I can hardly face doing the sewing. My luck has been very
poor lately with doing even the most basic items, and I can see myself
buying new towels from Restoration Hardware to replace these and I just
don't want to do it. I am basically a truthful person, so I would rather
say, I'm not feeling like I can do this properly, you need to find someone
else. But maybe that's not totally necessary or advisable? Suggestions?
Carol Brussel
Brussel Embroidery
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