[amayausers.com] Re: how to fire a customer?
- From: e3m@xxxxxxx
- To: amayausers@xxxxxxxxxxxxx
- Date: Tue, 23 Mar 2010 01:37:05 +0000
Carol,
I've got the perfect line....... You say:
"I've given it some thought and I (we're) not going to be able to help you with this job... It is unfortunately outside of my "comfort zone" or "level of expertise". You might want to consider "Such & Such" down the street. I understand they do this type of work."
and possibly.......
"We're only going to be able to offer embroidery on garments our company (we) supply."
Good Luck Carol,
Ed
-------------- Original message from "Magalis Fernandez" <magalis@xxxxxxxxxxx>: --------------
Hi Carol,
If you don't want to do the job and don't feel confortable with the design don't do it. You don't want to be responsible in replacing the towels (I have that clause in my company policy).
I had rejected some jobs in the past. There is nothing wrong telling the truth, follow your guts feeling.
Maggie
----- Original Message -----
Sent: Monday, March 22, 2010 2:13 PM
Subject: [amayausers.com] how to fire a customer?
Well, one would think that someone like me, who can hardly every turn up a customer for anything, would want to not do a job for a customer, but here it is. What's the best way to tell someone you will not be able to do their job? This person has dropped off some towels, so I can certainly return them to her. Anyone have a suggestion? I can easily think of some nice polite white lies, but the bottom line is, I am not communicating well with her. It's monograms which I realize is something I have absolutely no experience of or idea how to do, so I can't make any decent suggestions for her, and she's taken up so much of my time already with constant emails and questions that I can hardly face doing the sewing. My luck has been very poor lately with doing even the most basic items, and I can see myself buying new towels from Restoration Hardware to replace these and I just don't want to do it. I am basically a truthful person, so I would rather say, I'm not feeling like I can do this properly, you need to find someone else. But maybe that's not totally necessary or advisable? Suggestions?
Carol Brussel
Brussel Embroidery
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