[amayausers] Re: Melco followup
- From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 30 Mar 2005 15:49:55 -0600
Jeff,
This is the first I've heard of this. I'll check it out, comment and see
what happens.
Wendy Solomonson
Itchin' To Stitch
Arlington, MN
(507)964-2224
----- Original Message -----
From: "Jeff Banks" <banksje@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, March 30, 2005 2:15 PM
Subject: [amayausers] Re: Melco followup
> Hi All,
>
> Just a quick question, how many of you have been to the
> http://www.melco.com/index.cfm and signed up to receive the news letter,
or
> how many have read through the information contained in the form of a FAQ
on
> both Design Shop and Amaya?
>
> Also, at http://feedback.melco.com is a Feedback form. Use this form to
> send suggestions and comments on improvements. This entire thread would go
> real well as a feedback and what would be good for both you (the customer)
> and Melco.
>
> Jeff Banks
> Melco Embroidery Systems
>
>
> ----- Original Message -----
> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, March 30, 2005 11:13 AM
> Subject: [amayausers] Melco followup
>
>
> > Amen to that! I really do like my Princess and wouldn't trade her but
for
> > a
> > newer model. (Please don't tell her though!) But as far as the follow-up
> > from Melco sales is concerned I've not been impressed in the least.
Their
> > MelcoMart staff are great when you have a product question, I've gotten
> > some
> > really great service on that end. As far as machine operation, problems,
> > etc., this list is far more informative than anything else. The people
> > here
> > are the BEST!!!!!! Communication in the form of a newsletter would be
> > swell.
> > Keep us informed on the world of the Amaya and perhaps Design Shop. If I
> > can't read about it how am I going to know about it and make a
purchase??
> > Not too much to ask really. If you want to be number one you have to
think
> > and act like number one.
> > Okay, now I've stepped off my soapbox and will stay down (for now) on
this
> > subject.
> > Have a productive day. It is spring in Minnesota, nothing finer in the
> > world.
> > Wendy Solomonson
> > Itchin' To Stitch
> > Arlington, MN
> > (507)964-2224
> > ----- Original Message -----
> > From: "HK Acree" <hkacree@xxxxxxxxxxxx>
> > To: <amayausers@xxxxxxxxxxxxx>
> > Sent: Wednesday, March 30, 2005 10:39 AM
> > Subject: [amayausers] Re: Presser Foot
> >
> >
> >> Wendy,
> >> You are about to open a Pandora's box. Melco is continually
> >> upgrading/changing both the hardware and software to create a better
> >> mousetrap. As owners I agree it would be great to be notified as these
> >> changes are made, specifically in the area of maintenance. If you
recall
> > way
> >> back when you first started, the maintenance procedure was way
different
> >> than what it is now. Some of the lubrication we did then is not even
> >> addressed with the newer versions. I think as upgraded parts/procedures
> > are
> >> developed they should notify us and at least give us the choice as to
> > spend
> >> the $$$$ or not. One thing about doing business, if you don't stay in
> > touch
> >> with your customers, pretty quick you don't have any. Just my thoughts.
> >>
> >> Herb
> >> Royal Embroidery
> >> ----- Original Message -----
> >> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> >> To: <amayausers@xxxxxxxxxxxxx>
> >> Sent: Wednesday, March 30, 2005 8:27 AM
> >> Subject: [amayausers] Re: Presser Foot
> >>
> >>
> >> > My machine is still under warranty too! I just had a tech out for
> > service
> >> > so
> >> > it would have been nice to have this upgrade at that time. That
really
> >> > chaps
> >> > my behind!!!! Maybe Jeff can shed some light on why we don't learn
> >> > about
> >> > these upgrades that are available while our machines are still under
> >> > warranty. Maybe a policy change at Melco. I'm not sure I'm happy
about
> >> > having to ask for something I feel I should be notified about.
> >> > Communication
> >> > is such a key element and it's good customer service too as far as
I'm
> >> > concerned. Anyone know anything more about this???
> >> > Wendy Solomonson
> >> > Itchin' To Stitch
> >> > Arlington, MN
> >> > (507)964-2224
> >> > ----- Original Message -----
> >> > From: <DLCompton@xxxxxxx>
> >> > To: <amayausers@xxxxxxxxxxxxx>
> >> > Sent: Tuesday, March 29, 2005 9:14 AM
> >> > Subject: [amayausers] Re: Presser Foot
> >> >
> >> >
> >> >>
> >> >> My replacement was at no cost (it was still under the 2 yr
> >> >> warranty)....of
> >> >> course I had to pay for the service call! :-)
> >> >>
> >> >>
> >> >> Dorothy Compton
> >> >> Bee Embroidered
> >> >> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
> >> >> (916) 635-7467
> >> >> Rancho Cordova, CA
> >> >>
> >> >>
> >> >> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
> >> >> itchin@xxxxxxxxxxxxxxx writes:
> >> >>
> >> >> I purchased my machine in September of '03. Looks like I have the
old
> >> > style
> >> >> foot, flat across the bottom. Do you know if upgrades are at no cost
> > or
> >> > do
> >> >> we pay?
> >> >> Wendy Solomonson
> >> >> Itchin' To Stitch
> >> >> Arlington, MN
> >> >> (507)964-2224
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >
> >> >
> >> >
> >>
> >>
> >>
> >>
> >
> >
> >
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